VP, Partner Success

Posted 4 Days Ago
Hiring Remotely in Grand Rapids, MI
Remote
Senior level
Consumer Web • Software • Travel • Hospitality • App development
Powering and modernizing the camping industry, while preserving its true nature.
The Role
The VP, Partner Success will lead customer support, account management, and onboarding and develop strategies to enhance customer experience and retention at Campspot. Responsibilities include mentoring teams, monitoring feedback, and driving engagement to achieve revenue growth and market expansion.
Summary Generated by Built In

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone.


We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. 


We're seeking a highly experienced and strategic VP, Partner Success who serves as the leader of our customer support, account management, and onboarding functions, providing a seamless and exceptional customer experience to users of Campspot software. The VP, Partner Success will serve as a leader of the Campspot business, and will work cross-functionally to align customer facing initiatives with the company's overall strategic objectives.

Key Responsibilities

  • Develop and implement strategies that enhance the customer experience and drive customer retention.
  • Oversee customer service, onboarding, training and account management teams to achieve performance objectives and KPIs.
  • Drive partner engagement that results in revenue growth, market expansion, and improved profitability.
  • Oversee the development and implementation of partner facing processes and procedures to ensure consistency and quality.
  • Monitor and analyze customer feedback and data to identify trends and opportunities for improvement.
  • Work cross-functionally to ensure that customer feedback is integrated into product and service development.
  • Develop and manage departmental budget and resource allocation.
  • Lead, mentor, and develop direct and indirect reports to drive partner engagement and satisfaction.
  • Stay current with market trends, competitor activities, and industry developments to inform partnership strategies and drive innovation, fostering a culture of continuous improvement.
  • Serve on the Campspot Leadership Team and act as a leader of the business.

Qualifications

  • Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
  • 8+ years of related experience, with at least 5 years in a leadership role.
  • Proven track record in building and leading successful customer-facing teams.
  • Strong analytical and problem-solving skills, with the ability to analyze customer data and feedback to identify trends and opportunities for improvement.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and other executives.
  • Strong leadership and management skills, with the ability to motivate and inspire teams to achieve performance objectives.
  • Familiarity with customer experience tools and technologies, such as CRM systems, social media platforms, and customer feedback tools.

Compensation and Benefits

  • Base salary: $160-200k annually, depending on experience
  • Competitive benefits, including employer-paid health and life insurance, as well as dental, vision, and disability insurance options
  • 401(k) plan with employer match
  • Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
  • Employee camping credit to encourage getting outdoors and experiencing our product!

While Campspot is a remote-first company, priority will be given to candidates located near our Grand Rapids, MI headquarters or our employee hubs in Denver, CO and Chicago, IL. Relocation assistance may be available to candidates interested in moving to a hub location.


Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 


1. Campspot Management Software is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 


2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.

The Company
HQ: Grand Rapids, MI
110 Employees
Remote Workplace
Year Founded: 2015

What We Do

Our story started by wanting to solve a problem.

Founded in 2015, Campspot was created to bring a modern booking experience to the camping industry. At that time, nearly half the campgrounds in the US were not taking reservations online and we believed we could help more people experience the great outdoors if we brought a modern solution to this problem. It was this same problem-solving spirit that drove us to launch the Campspot Marketplace in the winter of 2020, which has helped thousands of campers research and instantly book from over 130,000 campsites and counting.

Oh, and we believe we’re just getting started.

Why Work With Us

We know that great teams are connected by great culture — which is why we take great care in caring for each other. We live by our core values - Make Happy Campers, Carry Your Pack, Summit The Peak, and Ignite A Spark - every day. Learn more about our culture and people at https://www.campspot.com/about and check out our reviews on Glassdoor!

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