Top Customer Success Jobs
The Customer Service Operations Manager oversees daily operations of customer service teams, ensuring effective scheduling, training, and performance monitoring. This role involves developing service policies, managing escalated customer issues, analyzing feedback to improve service quality, and collaborating with various departments to enhance operational efficiency.
The Dual Specialist will proofread legal and business documents, correcting errors in grammar, punctuation, and format. Responsibilities include using proofreader marks, checking citations, consulting style guides, and performing document editing and processing tasks. The role requires strong spelling and grammar skills and the ability to manage multiple tasks under pressure.
The ATO Documentation Specialist prepares and maintains documentation for systems authorization, manages the Authority To Operate (ATO) lifecycle, and ensures compliance with regulations like NIST and FedRAMP. The role requires collaboration with security stakeholders, technical writing skills, and participation in security meetings, all while supporting the organization's cybersecurity and compliance initiatives.
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The Access Specialist provides initial contact for patients, screening referrals, conducting diagnostic assessments, and coordinating access to care. Responsibilities include documentation, crisis intervention, and building relationships with community providers.
The Customer Service Representative will primarily interact with customers via phone and email, responding to inquiries, managing work orders in SAP, and ensuring outstanding customer service while handling general office tasks and maintaining regulatory documentation.
As a Customer Support Representative at Clair, you will provide exceptional customer service via phone, text, and email, acting as the first line of support for users. You'll become a product expert, assist users with inquiries related to Clair’s services, and collaborate with various teams to enhance user experiences.
Provide regional support for the EUCOM AOR, expertise in regional political, military, and socio-economic issues affecting Western and Eastern Europe, support initiatives related to Counter Weapons of Mass Destruction, assist in strategic planning, coordination, and training activities
The Admin Support Specialist will assist the business operations and HR team with various administrative tasks, including calendar management, data entry, HR orientation, invoicing, and maintaining records. This role is ideal for someone looking to begin their career in healthcare and requires effective communication and organizational skills.
As the Manager of Customer Accounts, you will lead a team of Account Managers to ensure exceptional service and proactive customer engagement for schools using the Brightwheel platform. Responsibilities include monitoring performance metrics, coaching team members, driving continuous improvement, and fostering a collaborative team culture in a fully remote setting.
The Client Services Coordinator will enhance premium experiences for Fenway Park’s Aura Pavilion Level members by ensuring outstanding service, managing events, and fostering client relationships. Responsibilities include executing member plans, handling feedback, and strategizing renewals to boost customer loyalty.
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