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Lead design, implementation, and administration of complex sales commission plans for 100+ employees. Partner with Revenue, Sales, and Finance to model and forecast compensation, automate processes using commission platforms and AI, produce standardized reporting, oversee monthly commission cycles with meticulous auditability, manage a two-person compensation team, and ensure plans are equitable, compliant, and administrable at scale.

Build, launch, QA, and optimize B2B digital marketing journeys using HubSpot, including nurture workflows, segmentation, landing pages, forms, campaigns, and tracking. Support CRO through A/B testing and funnel analysis, monitor conversion performance across marketing channels, publish website and content assets, and maintain reliable HubSpot-to-Salesforce handoffs. Collaborate with Digital, Content, RevOps, Sales, and regional marketing teams while documenting processes and resolving journey, tracking, and conversion issues.

Generates leads, follows up with prospects, closes membership and service sales, conducts facility tours, books demo classes and appointments, supports member retention, promotes fitness and wellness services, participates in community events, and works toward monthly sales quotas. The role requires evening and weekend availability, strong communication and customer service skills, computer proficiency, and occasional or potentially daily travel.

Manage multiple enterprise customer implementation programs from initiation through stabilization. Responsibilities include project planning, governance, stakeholder communication, risk and change management, executive reporting, resource coordination, budget and milestone tracking, and issue resolution. The role partners with Product, Engineering, Customer Success, Support, Delivery, and leadership teams to ensure implementations meet customer objectives, contractual commitments, timelines, and quality standards while improving implementation processes and reporting.

Owns the end-to-end quote and change order tracking process, including request logging, turnaround monitoring, quote review, aging follow-up, status updates, and contract linkage. Produces reporting and revenue or cash flow forecasting support, coordinates with Sales, Accounting, Project Management, and commercial engineering, and ensures accurate handoff from awarded quotes to active projects.

Supports corporate and franchise legal operations across multiple entities. Responsibilities include researching legal and compliance matters, drafting and managing contracts and corporate filings, coordinating execution and external counsel, maintaining legal records, supporting entity formation and governance, managing financing data rooms and diligence materials, administering insurance renewals, and assisting executives with confidential legal and administrative projects.

Welcomes collision center customers, manages calls and appointments, provides repair updates, opens repair orders, processes payments, balances receipts, maintains records, communicates with insurers and staff, performs clerical duties, and supports the body shop manager and estimators.

Build ECP’s platform organization and AI foundation, including agent tool surfaces, retrieval and context layers, model-serving paths, evaluation systems, and customer-facing agent workflows. Own shared identity, data, messaging, and event-driven services used across teams. Establish reliable interfaces between legacy ColdFusion and newer services, implement contract testing, optimize data performance, and support production systems handling governed clinical data in a multi-tenant HIPAA SaaS environment.

Drives profitable revenue growth within an assigned territory by identifying leads, developing customer relationships, preparing quotes, coordinating project logistics, securing change orders, and supporting collections. Maintains CRM records, analyzes territory and sales data, develops business plans, attends pre-bids and industry events, coordinates special events, and ensures customer satisfaction, safety compliance, and profitable project execution.

Leads US People Operations and serves as the senior HR business partner for employee relations, employment-law compliance, union matters, benefits, leave, payroll workflows, HRIS integrity, performance management, policies, and HR analytics. Manages the US HR team, advises organizational leaders, oversees investigations and conflict resolution, maintains compliance across jurisdictions, and partners with Finance and HR leadership on compensation, budgets, and workforce planning. The role is fully remote within the United States with occasional travel.