Top IT Jobs in Boise, ID

Manages infrastructure capacity requests through case management systems, including triage, validation, routing, escalation, queue management, and closure. Maintains case records, capacity logs, budget trackers, and operational documentation. Uses Excel to reconcile data and produce reports on volumes, backlogs, timeliness, escalations, and accuracy. Coordinates with stakeholders, identifies recurring issues, and recommends process improvements while following established procedures and escalation guidelines.

Instructor-led AI and machine learning training covering theory, data preprocessing, algorithms, model building, analytics, real-time projects, case studies, and practical business and IT applications. Participants use Python, TensorFlow, and Scikit-learn and receive certification upon successful completion.

Designs and develops instructor-led, virtual, online, hybrid, and software training programs. Collaborates with government agencies, subject matter experts, and instructional designers to gather requirements and create engaging learning content, user guides, webinars, and online help systems. Applies the ADDIE process and adult learning theory, ensures Section 508 compliance, and manages training program planning, development, delivery, and evaluation. Requires U.S. citizenship and successful completion of a CBP Tier 4 background investigation.

Maintain, administer, troubleshoot, and enhance the ServiceNow platform for CMS. Responsibilities include CMDB data quality, platform configuration, scripting with Business Rules and Client Scripts, Flow Designer workflows, basic integrations, incident resolution, documentation, and identifying usability improvements. The role requires ServiceNow experience, JavaScript knowledge, platform administration skills, and collaboration in Agile/Scrum environments. It is fully remote and temporary.

Provides senior technical solutions advisory services, including architecture assessment, technology research, system design, product recommendations, strategic planning, lifecycle sustainment, pricing, proposals, and market studies. Focuses on Avaya and Unified Communications environments, including E911, recording, licensing, third-party support, and remote-site upgrades. Develops technical plans and presentations, advises stakeholders on cost, schedule, and quality, and may lead teams or mentor less experienced professionals.

Designs and implements ServiceNow IT Asset Management solutions using SAM and HAM modules. Responsibilities include requirements analysis, solution architecture, configuration, integrations, lifecycle and license compliance management, process assessments, stakeholder and vendor collaboration, training, reporting, and continuous improvement. The role serves as an ITAM subject matter expert and requires remote work within the Continental US with up to 10% travel.

Supports and configures Oracle Fusion ERP enterprise performance management applications for planning, budgeting, forecasting, reporting, and business performance. Leads application design, testing, implementation, troubleshooting, workflow analysis, and process improvements while collaborating with finance, IT, and business partners. Provides training, mentoring, documentation, system administration, and cross-functional project support.

Leads operations for approximately 700 CMOP databases across seven sites, maintaining 99.9% uptime for mission-critical pharmacy workflows. Oversees database installation, upgrades, tuning, patching, monitoring, incident response, security remediation, ServiceNow tickets, documentation, and continuous improvement. Coordinates distributed technical teams, supports 24x7 operations, analyzes root causes, and ensures reliable, compliant production environments for the Department of Veterans Affairs.

Develop and enhance cross-platform applications using Java, Python, or Node.js; build APIs; work with cloud and container orchestration platforms; query databases; conduct testing and debugging; review code; define technical specifications; support SDLC transitions; evaluate vendor products; and maintain IT controls and audit compliance.

The Account Executive sells complex IT solutions, including hardware, software, cloud, cybersecurity, analytics, and professional services. Responsibilities include managing enterprise accounts, developing pipelines and territory plans, coordinating technical resources and OEM partners, conducting consultative solution sales, handling proposals and contracts, maintaining CRM forecasts, and closing multi-million-dollar transactions. The role requires strong executive relationship management, technology sales expertise, and experience with VARs, MSPs, or integrators.

Produces, edits, and manages technical documentation, including plans, procedures, reports, and customer deliverables. Collaborates with technical subject matter experts to translate complex information into clear content, ensuring consistency, accessibility, formatting, and Section 508 compliance. Manages document versions, repositories, deadlines, and requests; performs root cause analysis on documentation issues; improves templates and workflows; and supports stakeholder communication, onboarding, and process improvement.

Administer and support the ServiceNow platform and related enterprise systems. Responsibilities include configuration, performance and capacity monitoring, user and access management, patching, troubleshooting, integrations, operational readiness, documentation, incident analysis, and backup and disaster recovery testing. The role provides Tier 2 user support and collaborates with developers, architects, and business analysts in a remote federal environment.

Build and operate AWS infrastructure for Windows and IIS applications using Terraform, CI/CD pipelines, and automation. Migrate on-premises workloads to AWS, troubleshoot application and infrastructure issues, implement monitoring and security hardening, automate patching and credential or certificate rotation, and support ECS containerization. Collaborate with application, development, and security teams while reviewing infrastructure code and maintaining production services. Occasional after-hours maintenance or outage support is required.

Produces, edits, and improves technical documentation, including plans, procedures, reports, and customer deliverables. Collaborates with subject matter experts to translate complex concepts into accessible content, manages document versions and deadlines, ensures template and Section 508 compliance, prioritizes requests, resolves documentation issues, and improves editing workflows and processes.

Leads complex enterprise IT projects and software implementations, managing scope, schedules, budgets, resources, vendors, risks, quality, and stakeholder communications. Provides project team leadership, executive reporting, process improvement, and mentorship to junior project managers. Partners across functions to deliver business value and applies Agile, hybrid project management, and AI-enabled practices.

Directs security operations for a complex Department of State contract. Manages security teams, develops and implements compliance procedures, investigates violations, prepares incident reports, mitigates risks, coordinates with government agencies, and ensures adherence to federal regulations and company policies. Requires strong leadership, communication, organizational, reporting, and strategic assessment skills, along with a bachelor's degree, extensive federal program management experience, U.S. citizenship, and an active Secret clearance.

Designs, develops, and maintains instructional curricula for Seabee Steelworkers. Responsibilities include analyzing training and media requirements, creating objectives, tests, storyboards, flow diagrams, lessons, and technology-based learning solutions. The role collaborates with subject matter experts to ensure technical accuracy and maintains the integrity of training materials and evaluation plans. Candidates need extensive Seabee Steelworker and Naval Construction Force experience, strong written communication skills, U.S. citizenship, and eligibility for an IT Level II CAC.

Leads the design, implementation, and optimization of enterprise infrastructure, cloud services, identity, endpoint management, and monitoring systems. Drives automation, security hardening, incident response, root-cause analysis, migrations, disaster recovery, and operational improvements. Mentors junior administrators, maintains technical documentation, manages vendor escalations, and supports cross-functional technology initiatives. Requires strong infrastructure, cloud, security, troubleshooting, scripting, observability, and IT service management expertise.

Provides frontline technical support for MacBooks, PCs, software, networks, Salesforce, and Jira. Troubleshoots hardware, software, connectivity, audio, and application issues; supports remote employees; trains users; documents resolutions; maintains knowledge resources; and escalates complex problems to higher-level IT staff.

Manage smaller IT projects and support larger technology initiatives for pharmaceutical and biotechnology clients. Responsibilities include developing project plans, schedules, budgets, and deliverables; coordinating stakeholders, vendors, offshore teams, and technical resources; leading client meetings; tracking risks, financials, and resources; preparing status reports and dashboards; and supporting projects through requirements, testing, deployment, and completion.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Develop and implement agentic and generative AI solutions, including LLMs, RAG, AI security, and related platforms. Support research and development, technical proposals, prototyping, and client consulting. Apply data science and engineering best practices, integrate and analyze data, gather requirements, and translate technical concepts for clients and stakeholders.

Develops and maintains synchronous and asynchronous training content for new IT processes using the ADDIE model. Creates courseware, lesson plans, simulations, job aids, assessments, and multimedia learning assets. Collaborates with stakeholders to document workflows, revise SAP processes, ensure Section 508 and SCORM compliance, conduct quality assurance, deploy training through learning platforms, and measure effectiveness. Requires extensive SAP, instructional development, technical writing, communication, and virtual training experience.

Develop and maintain enterprise Java web applications using Spring Boot, REST, SOAP, SQL, and Flyway. Lead secure software development across the SDLC, including CI/CD automation, testing, vulnerability scanning, production support, troubleshooting, and root-cause analysis. Collaborate on integrations, modernization, Agile delivery, technical documentation, and application architecture. Evaluate and implement AI-enabled capabilities while maintaining security and regulatory compliance. The role is remote and requires eligibility for Public Trust screening.

Leads Microsoft 365 strategy, operations, security, governance, and adoption while overseeing Azure, infrastructure, business-critical applications, vendors, and a distributed IT team. Partners with business and technology leaders to deliver cost-effective solutions, improve service consistency, maintain asset and licensing compliance, and manage disaster recovery and business continuity.