Top Entry Level Tech Support Jobs in Birmingham, AL

Provides technical customer support by responding to service queries and telephone requests, including after-hours coverage. Plans, manages, and performs customer system version upgrades both onsite and remotely. Participates in rotating on-call support during evenings, weekends, and holidays, while completing tasks assigned by the Director of Operations.

Provide advanced technical support and escalation for Merge Healthcare imaging products. Troubleshoot complex hardware, OS, network, and application issues; manage inbound/outbound calls; document resolutions in CRM; perform remote maintenance and software upgrades; contribute to knowledgebase; and drive customer satisfaction through timely problem resolution and cross-team escalation.

Own customer infrastructure support tickets from initial response through resolution while meeting SLAs. Diagnose Linux-based GPU cluster issues, troubleshoot access, storage, networking, containers, drivers, billing, and account problems, and coordinate escalations. Execute and improve runbooks, document solutions, maintain customer and internal documentation, communicate clearly under pressure, and participate in on-call coverage across time zones.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Investigate, triage, and document production issues for GoFundMe Pro customers. Manage escalation queues and SLAs, communicate with customers, write clear JIRA tickets, perform technical troubleshooting with tools like Postman and observability platforms, and support/internal training for the CX organization.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.