Top Operations & Support Jobs in Atlanta, GA

Leads commercial excellence transformation for the Software & Controls Solutions business, improving commercial processes, tools, governance, and operational performance. Facilitates Lean and Kaizen initiatives, manages transformation roadmaps, maintains SharePoint and commercial templates, oversees process documentation and quality-system integration, and coordinates training and communications. Owns competency models, dashboards, KPIs, and operating-review rhythms while collaborating globally across sales, finance, engineering, sourcing, risk, and project teams.

Analyze and map business processes, identify inefficiencies, and implement improvement strategies using Lean Six Sigma, BPMN, and related methodologies. Develop process documentation, standard operating procedures, and workflow diagrams; facilitate cross-functional workshops; monitor performance metrics; and present recommendations to management. Collaborate with Technology, Product, and Engineering teams on automation opportunities and lead process improvement initiatives through successful implementation.

Provide comprehensive administrative support to the President, Americas, including executive calendar management, meeting and event logistics, confidential correspondence, complex travel coordination, expense control, database updates, and administrative project work. Serve as a liaison between customers and the functional team while managing competing priorities, maintaining confidentiality, preparing reports and meeting materials, and supporting executive-level relationships.

Lead corporate travel operations, service delivery, strategic initiatives, process improvements, reporting, vendor relationships, budgets, compliance, and duty-of-care programs. Manage travel technologies and complex ticketing operations while monitoring KPIs and customer satisfaction. Coach and develop the travel services team, negotiate supplier contracts, support complex travel needs, and align the travel function with organizational goals.

Manages regional administrative operations, staff hiring and development, scheduling, customer service standards, reporting, commissions, audits, events, and process improvements across multiple offices. Resolves escalated operational and employee issues, supports budgeting and management decisions, oversees administrative compliance, and travels 10%–15% to Southeast regional offices.

Leads organization-wide progress monitoring and reporting, including board updates, data analysis, and data-driven narratives. Coordinates cross-functional partnerships among Product, Systems, and External Affairs, supports internal and external councils, and owns the Insights & Strategy team’s planning, meeting cadence, knowledge management, and process improvement. Requires strong writing, strategic thinking, quantitative analysis, collaboration, discretion, and operational execution.

Processes mailed deposits, payments, returned checks, ACH transactions, new account forms, IRA forms, and deposit verifications. Supports staff with documentation requirements, responds to Deposit Services inquiries, reviews special account requests, and assists Fraud department activities. Ensures compliance with credit union policies, the Bank Secrecy Act, Patriot Act, and applicable regulatory requirements while providing member service and resolving operational issues.

Supports site management and helps drive performance across an assigned territory. The job description provides no additional responsibilities or qualification details.

Supports client services across payroll, HRIS, tax, and operational workflows. Responsibilities include responding to routine inquiries, troubleshooting basic system issues, performing user setup and data entry, validating payroll information, monitoring tickets and shared inboxes, and escalating complex issues. The role coordinates with internal teams, maintains accurate documentation, protects sensitive information, and provides professional client support in an on-site office environment.

Welcomes visitors and guests, verifies information, assists with forms, answers general questions and calls, manages scheduling systems, maintains a clean front area, and provides organized, confidential, service-focused support. The role requires multitasking in a busy environment, collaboration, and positive visitor interactions.