Top Operations & Support Jobs in Atlanta, GA

Provide high-level administrative support to senior executives across virtual and in-office/client sites. Manage schedules, coordinate meetings, handle confidential information, arrange travel and expenses, and use Microsoft Office, Google Workspace, WebEx, and social media tools. Apply a learning mindset, prioritize tasks, tailor communication, and support a global professional services network.

Manage a queue of EDI enrollment cases, process enrollment requests, communicate with payers and clients, document case progress, meet SLAs/KPIs/QA goals, and analyze and resolve enrollment issues.

Lead the DCIM program for data center operations, manage vendor relationships, and drive continuous improvement for infrastructure performance.

Lead and develop field service technicians and teams to ensure high customer satisfaction. Coach, train, and inspect technicians for quality and safety, manage fleet maintenance, work hands-on to improve performance, and handle escalated customer and employee issues.

Lead Enterprise IT strategy to unify fragmented operations, drive an AI-first approach, ensure operational reliability (Customer Zero), scale FedRAMP/IL4 compliance, optimize costs to support Rule of 40, and develop high-performing teams and cross-functional accountability.

Provide excellent customer service by processing and approving teller transactions, resolving teller-line issues, supporting branch operations and scheduling, minimizing risk through compliance, educating customers on digital solutions, escalating concerns, and assisting the Branch Manager to meet business objectives.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Lead design and build of a scalable operating model for Bose Audio Technologies. Own end-to-end customer lifecycle, drive systems and governance, align Sales/Engineering/Delivery, develop operational systems (billing, licensing, usage tracking), embed customer-centric processes, and build a high-performing Customer & Business Operations team to support platform growth.

Manage, investigate, and resolve attorney‑represented auto and homeowner bodily injury claims. Evaluate coverage, liability, damages; prepare trial reports; coordinate with counsel; ensure reserves and secure financial processing; identify SIU and subrogation opportunities; communicate with claimants and policyholders; oversee outside counsel billing and maintain claim file documentation.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.