Top Operations & Support Jobs in Atlanta, GA

Owns enterprise ServiceNow knowledge management across IT, HR, Finance, Legal, Procurement, and other services. Establishes governance, taxonomy, lifecycle, quality standards, workflows, and multilingual content processes. Configures ServiceNow Knowledge Management, optimizes AI Search and Virtual Agent results, leads KCS adoption, and improves self-service and case deflection. Builds performance dashboards, manages stakeholder alignment across regions, and partners with organizational change management on training and adoption.

Provides high-level administrative support to Managing Director-level executives within a fast-paced banking technology team. Responsibilities include complex calendar management, communications, confidential information handling, meeting and event coordination, domestic and international travel arrangements, expense processing, onboarding and offboarding support, documentation maintenance, and preparation of presentations and meeting materials. The role requires strong organization, discretion, communication, Microsoft Office proficiency, and five days of in-office work.

Supports Product Operations through training administration, enterprise tool provisioning, SharePoint governance, process documentation, reporting, dashboard maintenance, and AI enablement. Coordinates learning logistics, manages tool adoption and usage metrics, maintains knowledge resources, develops SOPs, and synthesizes operational data into leadership insights. The role works cross-functionally with Product, UX, Solution Delivery, Change Management, and Corporate Communications while supporting Claude skill governance and AI-enabled workflow improvements.

Supports enterprise-wide IT service management for Federal Reserve payment services. Analyzes incidents, problems, events, requests, and changes; leads root cause analysis; coordinates major incident response; maintains knowledge articles; develops service-performance reporting; and drives reliability and continuous-improvement initiatives. The role requires cross-functional collaboration, troubleshooting across on-premises and cloud infrastructures, rotational after-hours support, and participation in service management processes across critical financial services.

Handle auto insurance claims from initial report through resolution. Guide insureds and claimants after accidents, provide empathetic customer service, evaluate and process claims, coordinate with stakeholders, resolve problems, and manage multiple systems in a fast-paced paperless environment. Paid training and licensing are provided, and no prior claims experience is required.

Provides advanced remote and onsite technical support for hardware, software, computing, storage, and peripheral products. Resolves complex customer and business issues, answers product and service questions, manages escalations, documents solutions, and leads technical action plans. The role also mentors technicians, supports process improvements, uses ITIL practices, and represents HPE during customer visits, conferences, and vendor meetings.

Leads Circle National Trust’s operations, compliance, governance, business planning, regulatory engagement, audits, risk mitigation, and cross-functional resource coordination. The role reports to Circle executives and the Trust Board, ensures efficient and compliant fiduciary and custody operations, develops the business foundation, and promotes strong governance, communication, and operational performance within a regulated financial services environment.

Own ambiguous transformation problems and convert them into testable solution hypotheses, structured business logic, and functional prototypes. Design business architectures and target operating models covering data ownership, governance, controls, roles, and exceptions. Partner with business experts, product managers, engineers, architects, data specialists, and control partners from discovery through implementation. Use AI-enabled development environments to accelerate analysis, prototyping, requirements definition, and testing while applying human judgment and maintaining traceability.

Support expansion into Atlanta and other markets by managing licensing and compliance, coordinating state boards, tracking renewals, and assisting with facility launches. The role also involves cross-functional research, project ownership, vendor coordination, construction-site presence, regulatory readiness, operating documentation, SOPs, and chain-of-custody workflows. Candidates should be adaptable, detail-oriented, strong writers, comfortable with ambiguity, willing to travel, and able to work on-site as needed.

Own the Order-to-Cash roadmap within Finance, translating business requirements into technical capabilities and partnering with Engineering and QA. Lead UAT, quality validation, scalable process design, cross-functional launches, and operational improvements. Investigate billing and usage discrepancies while balancing commercial flexibility with system simplicity. The role requires 6–8+ years in Finance, Billing, Business, or Revenue Operations within high-growth B2B SaaS, plus strong project leadership, communication, analytical, and problem-solving skills.