Top Operations & Support Jobs in Atlanta, GA

Supports daily operations of a multifamily apartment community, including resident relations, rent collections, delinquency management, leasing, renewals, resident retention, paperwork, reporting, deposits, compliance, budgeting, and occupancy goals. Assists with community leadership and assumes management responsibilities when the Community Manager is unavailable.

Oversee daily operations of a multifamily residential community, managing leasing, renewals, collections, resident relations, occupancy, budgets, compliance, and property performance. Lead and develop the onsite team while partnering with leadership on renovations, marketing, retention programs, and value-add initiatives. The role requires financial acumen, strong communication, Yardi familiarity, and a valid driver’s license with an insured vehicle.

Lead operational health, incident/change/release management, and test automation for the enterprise Workday platform. Coordinate bi-annual releases, tenant migrations, environment governance, and regression testing. Drive automation, monitor KPIs and dashboards, manage stakeholders and vendors, and deliver executive reporting to improve reliability, reduce incidents/MTTR, and increase automated regression coverage.

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates troubleshooting and escalations with internal teams; identifies workarounds and supports resolution. Maintains incident documentation, knowledge articles, and technical findings, while initiating Problem Management for recurring or systemic issues. The role requires customer communication, technical clarification, knowledge sharing, and up to 20% travel.

Handles low-to-moderate personal and business auto damage claims from initial notice through settlement and payment. Responsibilities include customer communication, coverage analysis, investigation, damage evaluation, appraisal coordination, reserving, negotiation, correspondence, regulatory compliance, and claim resolution. The representative may manage complex claims involving fraud, fire, theft, non-owned vehicles, and property damage, while maintaining accurate files and referring cases to specialized teams.

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, service levels, customer satisfaction, team development, analytics, knowledge management, and process improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption, reduce churn, resolve root causes, and implement AI-powered automation using Salesforce, Agentforce, Claude, chatbots, and self-service tools.

Summer interns join Cushman & Wakefield service-line teams and contribute to live commercial real estate assignments. Responsibilities may include market and property research, data analysis, financial modeling, reporting, accounting support, audit testing, marketing materials, client service, project coordination, and special initiatives. Interns participate in professional development, networking, executive sessions, and a capstone project.

Supports Atlanta market operations through office management, facilities and vendor coordination, purchasing, executive and administrative support, meetings and events, onboarding logistics, invoice and expense processing, data maintenance, reporting, compliance tracking, and process improvement. The role partners with market leadership and internal stakeholders, requires discretion and strong organization, and is primarily on-site at least four days per week.

Provides executive administrative and program support for CDC operations, including calendar and meeting coordination, briefing materials, minutes, conference logistics, travel processing, records and tracking systems, onboarding, communications, procurement, office moves, facilities requests, and standard operating procedures. Coordinates with CDC staff, government agencies, academic institutions, vendors, and program leadership while maintaining accurate documentation and administrative continuity.

Reviews and approves affordable housing certifications, recertifications, move-ins, transfers, tenant files, reports, and audit responses. Monitors compliance deadlines, regulatory requirements, EIV reports, and state agency submissions. Conducts site visits and file audits, recommends corrective actions, trains and guides onsite community management staff, maintains compliance records, and supports responses to lender, syndicator, agency, and management occupancy reviews. Requires affordable housing program knowledge, strong communication and math skills, software proficiency, and some overnight travel.

Provides Tier 1 and Tier 2 IT support through ticketing, phone, and email channels. Troubleshoots hardware, software, networking, VPN, account access, and endpoint security issues; manages user accounts, equipment deployment, asset tracking, inventory, documentation, and virus updates. Supports onboarding and offboarding, trains junior engineers, collaborates on IT projects, and participates in scheduled on-call and emergency support. Requires clear communication with nontechnical users, strong customer service, organization, and problem-solving skills.

Handles inbound and outbound customer calls, resolves inquiries and billing questions, schedules services, welcomes prospective customers, confirms appointments, collects overdue payments, and supports reporting, account updates, accounts payable, HR paperwork, and payroll processing.