Top Operations & Support Jobs in Atlanta, GA

Provide administrative support to department and management, including clerical tasks (mail, filing, phones, data entry, copying), appointment scheduling, travel arrangements, recordkeeping, report preparation, handling confidential information, training backups, and completing special projects as assigned.

Supervise and develop workers’ compensation claims staff while ensuring accurate, timely, compliant claims handling. The role oversees quality assurance, workload balancing, performance management, regulatory compliance, customer service, process improvement, and collaboration with regional and divisional leaders. The supervisor also participates in organizational projects, manages change, and supports succession planning.

Provides enterprise-level loss control expertise for complex, high-severity insurance risks. Partners with underwriting, business development, agencies, and policyholders on risk selection, pre-bind evaluations, pricing, and service strategies. Interprets portfolio assessment data, conducts advanced industrial hygiene evaluations, develops technical standards and training, mentors loss control professionals, and leads cross-regional initiatives. Supports growth in an emerging territory while advancing consistency, technical quality, and enterprise risk management.

Supervises branch service, parts, rental, and aftermarket operations across a local region. Responsibilities include managing staff, coordinating service workflows, monitoring billing and KPIs, maintaining customer and vendor relationships, ensuring timely job completion, supporting training and employee reviews, maintaining facilities and vehicles, promoting safety, and coordinating regional initiatives.

Manages daily Atlanta office operations, including vendors, supplies, facilities requests, meeting spaces, equipment, onboarding logistics, and employee experience initiatives. Provides backup executive assistant support through calendar management, scheduling, travel coordination, meeting preparation, research, expense reporting, gifts, catering, and confidential administrative work. Also manages cross-functional projects and process improvements while supporting executive leadership in a fast-paced environment.

Leads Valmet’s North American Automation PPS Regional Services organization, overseeing service managers, field teams, and project managers. Drives profitable growth, customer satisfaction, employee engagement, service delivery quality, revenue, margins, and financial performance. Establishes service standards, manages budgets and forecasts, pursues new service opportunities, monitors project performance, implements global processes, and ensures compliance with health, safety, and environmental policies. Requires progressive leadership experience in industrial automation or service operations and travel throughout North America.

Leads QA, IT operations, and Security teams; sets quality strategy, expands test automation and CI/CD quality gates, evaluates AI-assisted testing, modernizes internal tooling and SaaS management, establishes IT service standards, and owns security roadmaps, risk management, vulnerability processes, incident response, and team development.

Serve as L1 support for merchants via Client 360: intake, validate, triage, and resolve inquiries. Create and manage ServiceNow incidents, escalate major incidents, communicate with merchants, update knowledge articles, and improve support processes to reduce escalations and improve merchant experience.

Provide front-desk customer service and administrative support for a construction regional office: manage mail and deliveries, answer and route calls, perform light data entry and accounts payable tasks, greet visitors, order supplies, maintain common areas, and coordinate building maintenance.

Provide second-level remote software support to customers through phone, email, and chat. Diagnose and troubleshoot software issues, collaborate with development teams on complex problems, document cases, create knowledge-base content, train customers, and participate in on-call support. The role includes rotating 12-hour shifts, approximately 5% travel to customer and company locations, and occasional emergency on-site support.

Oversee daily childcare center operations, including staff scheduling, timekeeping, coverage, compliance, documentation, collections, account accuracy, supplies, enrollment support, and family and staff retention. The Assistant Director partners with the Center Director to maintain efficient administration, support employee development, ensure licensing compliance, and uphold safety and company standards.