Top Senior Customer Success Jobs in Ann Arbor, MI

Lead a team of Enterprise Customer Success Managers, manage strategic accounts, execute enterprise methodologies, and drive renewals and expansion while coordinating cross-functional delivery.

Lead and scale an enterprise Customer Success team for high-touch SaaS customers. Build CS processes, drive retention and expansion, manage escalations, collaborate cross-functionally, monitor performance metrics, and use data to improve outcomes for strategic accounts.

The Senior Enterprise Customer Success Manager at Drata will manage executive relationships, drive outcomes in compliance programs, and align product capabilities with customer growth and security.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

The Senior Customer Success Manager at Drata will lead strategic customer relationships, ensure compliance program success, and drive measurable business outcomes while guiding customers through complex frameworks.

The Manager, AI Outcomes is responsible for leading a team to ensure customer success in adopting Glean's AI solutions, develop adoption playbooks, engage with stakeholders, and measure ROI and user transformation.

The Client Success Director manages relationships with Adobe accounts, focusing on commercial growth, strategic leadership, and client satisfaction. Responsibilities include driving upsell strategies and leading client engagements with senior stakeholders to maximize Adobe solutions.

Lead performance and reliability of Managed Services operations, ensuring exceptional client experience and infrastructure performance while overseeing network operations and service delivery teams.

The Lead Research Advisor will drive customer relationships, maximize platform adoption, manage a team, and ensure successful outcomes in UX research projects.

As the Manager of Customer Success, you will lead a team dedicated to improving customer satisfaction and retention, drive operational excellence, and align strategies with business objectives, all while fostering a culture of advocacy and accountability.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

As a Senior Customer Success Manager, you'll oversee customer onboarding, advocate for client needs, and enhance customer relationships to drive product adoption and satisfaction, ensuring timely issue resolution and account management for federal clients.

Manage strategic partnerships with major Texas school districts, driving customer adoption, retention, and mentoring team members while navigating complex educational dynamics.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.

The Customer Success Operations Manager will design and manage a tech-touch strategy for customer success, utilizing data and AI to enhance engagement, detect churn risk, drive product adoption, and identify upsell opportunities for non-managed accounts.

Lead and develop a team of Ad Network Customer Success Managers, drive revenue and retention, and develop strategies for client success while managing advertiser relationships.

The Customer Success Manager will manage key client relationships, ensuring support and driving the adoption of Adelaide's AU metric while collaborating with internal teams to optimize client campaigns.

The Clinical Nurse Consultant ensures post-go-live success for ICU Medical's infusion devices, providing clinical guidance, support, data analysis, presentations, and coordinating with cross-functional teams to enhance the customer experience.

The Associate Director, Client Success role involves managing strategic client accounts in the public sector, driving revenue growth, retention, and collaboration across healthcare organizations while ensuring measurable client outcomes.

The Senior Customer Success Manager will manage strategic partnerships in K-12 EdTech, ensuring product adoption, revenue retention, and mentorship of junior staff while leading a multimillion-dollar portfolio.

The Manager of Customer Success leads a team of CSMs, driving customer growth and retention through strategy, coaching, and relationship management with high-profile clients.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.

This role involves building strong customer relationships, aligning Five9 solutions to client goals, and collaborating with internal teams for customer success.

The Enterprise Client Success Manager at LearnLux will manage and grow enterprise client relationships, driving engagement and ensuring success throughout their lifecycle. Responsibilities include onboarding, strategy development, and identifying upsell opportunities while collaborating with various teams to enhance client experience.

Lead the Customer Success department, focusing on customer outcomes, revenue retention, and team development. Collaborate cross-functionally to enhance customer journeys and operational efficiency.