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Supports a portfolio of commercial B2B SaaS customers by monitoring technical health, resolving bounded integration questions, improving platform adoption, and identifying renewal risks. Creates scalable enablement resources, including academy content, help articles, videos, workshops, and webinars. Partners with Customer Success, Product, and Education teams; documents issues, participates in UAT, supports AI-powered compliance workflows, and escalates complex technical problems.

Provides phone-based customer support by resolving inquiries, complaints, and account issues; processes orders, shipments, returns, and account updates; documents interactions; troubleshoots problems; escalates complex cases; and maintains service quality and accurate communication. The role requires participation in an eight-week training program and availability for specified weekday or Tuesday-to-Saturday shifts, with initial onsite attendance in Janesville or Chicago.

Responsible for end-to-end product management, collaborating across teams to deliver software solutions and enhance user experiences, especially using AI tools.

Own product marketing content strategy and production for a technical, B2B, sales-led AI platform. Create developer-focused product stories, technical articles, case studies, comparison pages, launch materials, and sales enablement content. Translate complex APIs, models, architecture, and customer outcomes into clear narratives. Partner with sales, product, engineering, and customers to support evaluations, improve messaging, identify market insights, and optimize content based on engagement and pipeline impact.

Business Development Representatives prospect for new customers, manage pipelines, conduct discovery calls, deliver demos, and guide prospects through the sales cycle to close. The role emphasizes high-volume outreach, CRM accuracy, follow-up discipline, coachability, collaboration, and relationship-building with small business owners. Representatives participate in structured training, role plays, and coaching while contributing to a positive sales culture. This is a full-time, in-office position in Williamsburg, Brooklyn, designed for early-career sales professionals.

Provides onsite desktop and IT support by diagnosing hardware and software issues, supporting Windows and Mac endpoints, deploying and maintaining devices, managing software licensing and inventory, documenting solutions, resolving service tickets, coordinating with vendors, and assisting users remotely or in person. The role requires three years of desktop support experience, after-hours on-call participation, and strong knowledge of Active Directory, GPO, Office 365, SCCM, and desktop operating systems.

Own a core healthcare platform domain from strategy and roadmap through shipped outcomes. Identify and launch responsible AI features, lead discovery across clinical, operational, and pharmacy workflows, synthesize stakeholder feedback, coordinate engineering integrations and interoperability, and define product success metrics and evaluation frameworks.

Provides high-level administrative, calendar, travel, meeting, board, event, and project support to executive leaders. Manages confidential information, coordinates leadership activities, prepares agendas and presentations, tracks action items, conducts research, supports office operations, and improves administrative workflows. The role requires strong judgment, discretion, communication, organization, and proficiency with business productivity tools. It is primarily onsite in Hollywood, California, with occasional evening and weekend work.

Develop technically rigorous Notion Academy content, implementation guides, and Help Center resources. Lead customer workshops, webinars, and video walkthroughs; demonstrate workflows, troubleshoot issues, and build with new product capabilities. Use customer insights and product adoption data to prioritize educational content, measure impact, and scale learning standards. Experiment with AI-powered learning experiences and collaborate with engineers to keep technical materials accurate and current.

Owns customer success for strategic enterprise customers using Edwin’s AI platform. The role guides customers from deployment through adoption, value realization, and Autonomous IT maturity; develops success plans, monitors usage and health signals, leads executive business reviews, demonstrates ROI, identifies expansion opportunities, and coordinates with Sales, Product, Engineering, Marketing, and AI Impact teams. The strategist also contributes customer insights and improves AI-first engagement playbooks.