- Create and maintain technical documentation, including user guides, instructional manuals, release notes, and FAQs.
- Translate complex infrastructure and platform concepts into clear, user-friendly content.
- Support customer-facing documentation such as user guides and knowledge base articles.
- Maintain and enhance documentation repositories, including Confluence and Git-based platforms.
- Ensure consistent standards, templates, and formatting across all documentation.
- Keep documentation up to date with evolving systems, ensuring accuracy and usability.
- Work independently to research, develop, and complete assigned documentation projects.
QUALIFICATIONS
- Minimum 3+ years of relevant experience
- Strong ability to understand, interpret, and clearly explain technical systems.
- Experience working with product release cycles and collaborating with Product and Engineering teams.
- Excellent written communication skills with strong attention to detail.
- Familiarity with documentation authoring tools such as RoboHelp, Help & Doc, or similar.
- Working knowledge of GitHub workflows, Confluence, Jira, or equivalent tools.
- Comfortable working in a fast-paced, dynamic environment.
- Proficiency in Markdown and HTML.
Preferred / Good to Have
- Exposure to manufacturing platforms, cable industry, or infrastructure-related domains.
- Experience working with Oxygen XML Editor or similar tools.
Education
- Bachelor's degree in Technical Communication, Computer Science, or equivalent professional experience.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Minimum 3+ years of relevant experience
- Ability to understand, interpret, and clearly explain technical systems
- Experience working with product release cycles and collaborating with Product and Engineering teams
- Excellent written communication skills with strong attention to detail
- Familiarity with documentation authoring tools such as RoboHelp, Help & Doc, or similar
- Working knowledge of GitHub workflows, Confluence, Jira, or equivalent tools
- Proficiency in Markdown and HTML
- Comfortable working in a fast-paced, dynamic environment
- Bachelor's degree in Technical Communication, Computer Science, or equivalent professional experience
- Exposure to manufacturing platforms, cable industry, or infrastructure-related domains
- Experience working with Oxygen XML Editor or similar tools
What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is portrayed as strong, with a notable employer match and an additional company contribution after the first year that enhances long‑term savings. This structure is consistently highlighted as a differentiator in the total rewards mix.
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Healthcare Strength — Medical coverage is characterized by multiple plan options administered by a major carrier and a substantial employer cost share, alongside dental, vision, and mental‑health/EAP resources. The breadth of choices and supportive programs underscore a comprehensive health offering.
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Leave & Time Off Breadth — PTO with sick time, floating holidays, and dedicated paid volunteer days are emphasized, along with paid parental bonding and family‑care leave. Flexible work arrangements by role further increase the practical utility of time‑off benefits.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
