About monday.com
monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.
As a Tech CSM, you’ll play a key role in this mission. Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running many programs to influence target segments.
We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com.
We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.
Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.
Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com.
Support Sales on-demand: Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.
Execute High-Impact Consultations: Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.
Drive Proactive Engagement: Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.
Achieve Business Goals: Define and help customers implement key business workflows in short, high-value engagements.
Engage at Key Touchpoints: Work 1:1 with targeted customers at critical lifecycle stages to ensure deep adoption and expansion.
Lead Digital Initiatives: Lead digital engagement such as CS Office Hours, webinars, or targeted scaled campaigns.
Standardise Knowledge: Contribute to team enablement by turning one-off solutions into repeatable playbooks, Loom videos, and scalable approaches.
Represent the Voice of the Customer: Use technical insights from high-volume interactions to influence the product development roadmap.
Partner with Sales: Act as a trusted advisor during key account touchpoints to ensure a seamless and high-value customer journey.
1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
Strong collaboration skills and experience working cross-functionally, especially with Sales teams
Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
Superb written and verbal communication skills
Positive attitude, solution-oriented, with strong self-management and organisational skills
Ability to take initiative and adapt
Fluent in English
Strong customer-facing and presentation skills
BA or BS degree
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate — not just things we put on a wall.
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people who build the product should share in its success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons — the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Skills Required
- 1-2+ years of B2B customer success or customer-facing experience
- Ability to switch context quickly and manage multiple accounts simultaneously
- Comfortable working in a fast-paced environment and delivering short-term, high-value engagements
- Strong collaboration skills and experience working cross-functionally, especially with Sales
- Proactive mindset; identify signals and initiate value-driven conversations
- Superb written and verbal communication skills
- Strong self-management and organizational skills; ability to take initiative and adapt
- Fluent in English
- Strong customer-facing and presentation skills
- BA or BS degree
What the Team is Saying
monday.com Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a guaranteed 3% company contribution regardless of employee deferral, plus equity eligibility and an ESPP, strengthens long‑term financial security. This flat contribution adds predictable value alongside stock programs.
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Parental & Family Support — Up to 13 weeks fully paid parental leave for all caregivers, adoption assistance, and an onsite mother’s room indicate robust family support. Access to fertility support is also described.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks include free in‑office breakfast, a monthly meal stipend around $300, a commuter stipend around $130, snacks, and a monthly wellness stipend, alongside 12 EAP sessions. These allowances complement medical, dental, vision, life, and disability insurance.
monday.com Insights
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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monday.com Teams
monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
