- Administer ADA (Americans with Disability Act) standalone claims
- Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems.
- Promptly review new ADA, evaluate against appropriate leave plans and make initial claim decision.
- Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc.
- Update systems to accurately reflect leave status and ensure appropriate diary documentation exists
- Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures
- The position is expected to do absence management and adjudication on Federal, State and company leaves.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Administer ADA standalone claims and manage related casework
- Complete eligibility decisions and entitlement reviews, including gathering documentation from employees, physicians, or employers
- Perform leave administration tasks: recertification, intermittent claim tracking, RTW confirmation, and outbound communication
- Update HR/leave systems accurately and maintain diary documentation
- Adjudicate absence management across Federal, State and company leave plans
- Meet business turnaround time (TAT) goals (up to 5 business days) to maintain compliance
What the Team is Saying
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MetLife Compensation & Benefits Highlights
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Retirement Support — Retirement support is strengthened by a company‑funded cash‑balance pension alongside a 401(k) with company match—an uncommon combination among large U.S. employers. Pension eligibility begins after one year, reinforcing long‑term savings.
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Healthcare Strength — Health coverage spans medical, dental, vision, and prescription drugs with access to HSAs/FSAs, wellness resources, and expert second‑opinion services. Targeted programs for cancer care, family‑building, menopause, musculoskeletal issues, and diabetes/hypertension broaden the support.
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Leave & Time Off Breadth — Time away is bolstered by a minimum of 22 days of PTO for U.S. employees plus a paid Volunteer Day, and many hybrid roles receive 10 additional virtual flex days. Flexible work arrangements are also highlighted for applicable roles.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
