We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.
About the Role
Rula is seeking a Sr. EAP Operations Associate to join our Financial Operations team. Reporting to the Payment Application and Credit Manager, this role partners with internal teams and external EAP partners to support accurate billing, payment processing, and reconciliation. You will independently manage partner billing cycles, prepare and submit billing files, review remittances and payment feedback, investigate discrepancies, and collaborate across teams to resolve billing and payment issues.
You will also identify opportunities to improve workflows, support automation and process initiatives, and help scale billing processes as new EAP partners are onboarded. This role is ideal for someone who is analytical, detail-oriented, enjoys working with data, and thrives in a fast-paced environment where they can drive operational improvements and make a meaningful impact.
Required Qualifications
3+ years of experience in billing, collections, or a related role contributing to end-to-end transformation (process, technology, and people) in a high-growth operational environment
Proven ability to independently improve and optimize processes, leveraging tools such as Salesforce, AMD, payer portals (e.g., Availity), and Google Suite/Microsoft Office (including Excel/Google Sheets) to drive optimization
Experience applying structure, prioritization, and effective communication to solve problems, not just for the current state but also to predict future needs
Experience creating concise, actionable documentation (training materials or process docs) for both technical and non-technical audiences
Preferred Qualifications
While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Experience in healthcare or a startup environment
Familiarity with diverse insurance billing types (commercial, EAP, Medicare/Medicaid, etc.)
Tech savviness, natural technical aptitude, and fluency with Google Suite, Salesforce, ZenDesk, AdvancedMD/EHR, or similar platforms
Demonstrated expertise in revenue cycle management, with a focus on healthcare billing, payment posting, and/or credit management, including knowledge of credit management for insurance and governmental payers (Medicare or Medicaid)
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Supporting your mental and physical health
Quarterly department stipend: Fun team-building activities or in-person gatherings
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
Our team
We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
Skills Required
- 3+ years of experience in billing, collections, or a related role contributing to end-to-end transformation in a high-growth operational environment
- Proven ability to independently improve and optimize processes using tools such as Salesforce, AdvancedMD, payer portals (e.g., Availity), and Google Suite/Microsoft Office (including Excel/Google Sheets)
- Experience applying structure, prioritization, and effective communication to solve problems and predict future needs
- Experience creating concise, actionable documentation (training materials or process docs) for technical and non-technical audiences
- Must be based in the United States (company not hiring in Hawaii)
- Experience in healthcare or a startup environment
- Familiarity with diverse insurance billing types (commercial, EAP, Medicare/Medicaid, etc.)
- Tech savviness and fluency with Google Suite, Salesforce, Zendesk, AdvancedMD/EHR or similar platforms
- Expertise in revenue cycle management, including billing, payment posting, and credit management for insurance and governmental payers
What the Team is Saying
Rula Compensation & Benefits Highlights
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Healthcare Strength — Employer-sponsored medical, dental, and vision coverage is paired with mental health benefits, FSAs, life and disability insurance, and EAP access. Abortion travel support, wellness programs, and wellness stipends further reinforce health-related support.
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Leave & Time Off Breadth — Unlimited PTO, paid holidays, sick time, bereavement leave, and two company-wide shutdown weeks each year are highlighted. These practices emphasize dedicated recovery time and self-care.
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Parental & Family Support — Paid parental leave is available for birthing, non-birthing, adopting, and fostering parents, with family medical leave provided in line with FMLA. This breadth signals support for a range of family needs.
Rula Insights
What We Do
We believe that when access to quality mental healthcare improves, patients, providers, and payers all benefit. And that’s why we’re on a mission to make mental healthcare work for everyone. We remove barriers and strengthen connection points between patients, providers, and payers to improve mental health outcomes. With Rula, it’s easy for patients to find a high-quality therapist or psychiatric practitioner who meets their unique needs, accepts insurance, and is taking new patients. For providers, Rula offers the flexibility of private practice, while also filling caseloads and offering the necessary behind-the-scenes support. Rula handles the marketing, credentialing, billing, and admin tasks so providers can focus on what they do best: providing care to those in need. Rula is a remote-first company with teams who specialize in the areas of Clinical, Partnerships, Operations, Marketing, Engineering, Product, and more. We’re committed to reimagining how mental health is treated.
Why Work With Us
As a remote company, we're intentional about the culture we're building. We write things down, we communicate clearly, we follow-up, and we follow-through. We have high expectations for our team, and empower individuals with a high degree of trust and autonomy. In turn, we expect that individuals operate with a sense of ownership in everything.
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Rula Offices
Remote Workspace
Employees work remotely.
We do not have any offices and are a 100% remote company, with select Sales roles that have local travel requirements.
