Senior Product Manager, Customer Platform

Posted Yesterday
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Chicago, IL, USA
In-Office
115K-200K Annually
Senior level
Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Leading energy brokerage—powered by world-class data.
The Role
Own the vision and roadmap for a customer-facing energy purchasing and tracking platform. Partner with Engineering, Design, Quantitative Strategy, Sales, and Customer Success to deliver real-time data visualizations, pricing displays, and interactive tools. Gather requirements, write product specifications, define success metrics, integrate market data infrastructure, and drive feature adoption, engagement, and retention.
Summary Generated by Built In

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX? 
  • Entrepreneurial and ambitious culture with a great team oriented environment
  • Fastest growing energy broker in the country
  • One of the fastest growing companies in Chicago
  • Recognized by Fortune and Great Places to work US
  • Named on Inc 5000’s list of America’s fastest growing companies

Compensation

  • Year 1 Expected Earnings → $115,000 to $200,000.

The expected salary range above may vary based on qualifications and experience.

Title: Senior Product Manager, Customer PlatformAbout this Job

We're looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. You'll define and drive the vision for turning that platform into an interactive, data-rich experience — think Bloomberg Terminal or Robinhood — that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and you'll be the senior product voice shaping it end to end.

What You'll Do
  • Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface
  • Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients
  • Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform
  • Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention
  • Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap
  • Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real-time, accurate information
  • Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams

What We're Looking For

  • 7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership)
  • Required: hands-on experience building fintech, trading, or brokerage-style interfaces — e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real-time financial data products
  • Strong technical acumen — you understand system architecture, APIs, SQL, and data pipelines; hands-on technical experience is a plus
  • Track record designing interactive, data-dense UX for non-technical end users
  • Excellent stakeholder management across Sales, Customer Success, Engineering, and Design
  • Data-driven mindset — you define success metrics and validate decisions with data
  • Self-starter who thrives in fast-paced, high-growth environments

Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.

Skills Required

  • 7+ years of product management experience
  • Product leadership experience, such as Senior Product Manager, Director, or senior product manager with P&L or roadmap ownership
  • Hands-on experience building fintech, trading, brokerage-style interfaces, or comparable real-time financial data products
  • Strong technical acumen, including understanding of system architecture, APIs, SQL, and data pipelines
  • Experience designing interactive, data-dense user experiences for non-technical end users
  • Strong stakeholder management across Sales, Customer Success, Engineering, and Design
  • Data-driven approach to defining success metrics and validating decisions with data
  • Hands-on technical experience
  • Ability to work independently in a fast-paced, high-growth environment

Energy CX Compensation & Benefits Highlights

  • Leave & Time Off Breadth Paid time off is outlined as 15 days plus all major holidays, extra time around Thanksgiving, and a company‑wide winter break from December 24 to January 2; 20 additional work‑from‑home days further extend practical time‑away flexibility. These details appear consistently in recent job postings.
  • Healthcare Strength Employer‑paid basic life/AD&D and short‑ and long‑term disability are included, alongside medical, dental, and vision plans where the company covers a meaningful share of premiums. Postings describe the employer contribution as significant for employee‑only medical coverage.
  • Strong & Reliable Incentives Performance bonuses are offered, and sales roles are described with uncapped incentive structures and high on‑target earnings potential. This signals a rewards system that can materially augment base compensation for revenue roles.

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The Company
HQ: Chicago, IL
108 Employees
Year Founded: 2010

What We Do

Energy CX is a family-founded energy broker redefining how businesses buy energy. Powered by ABEL™, a proprietary platform, the company uses math-based trading methodologies to help customers treat energy like an investment, not a line item. Energy CX replaces fragmented tools and legacy broker models with a centralized, technology-led approach—reducing risk, controlling spend, and bringing clarity to complex energy markets. Today, Energy CX manages more than 2 billion square feet across 20+ deregulated states and is one of the fastest-growing energy brokerages in the U.S. We're rapidly growing and deeply invested in nurturing the development of our team. We're dedicated to empowering every employee with the necessary tools to unlock their fullest potential, creating a supportive environment where personal development and career progression are intertwined.

Why Work With Us

We are determined, passionate, and growing fast. We hire based on character and are committed to our employees success. Energy CX stands apart as a family-owned business where our innovative and inclusive culture ensures that every team member is valued beyond just a number. We've built a work environment where creativity and new ideas thrive.

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Energy CX Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Employees work from home on Fridays in addition to 5 work from home days a quarter.

Typical time on-site: 4 days a week
Company Office Image
HQChicago, IL

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