Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking a Senior Customer Success Engineer to join our team. This is a remote opportunity based out of the United States.
Job Summary
Duties and Responsibilities
- Design scalable, solution-oriented architectures aligned to customer environments and business goals.
- Act as a trusted advisor by translating product capabilities into measurable customer outcomes.
- Lead complex troubleshooting and resolution efforts using analytical and customer-centric approaches.
- Serve as a subject matter expert in Imprivata Mobile solutions and integrations.
- Develop and maintain best practices across customer base rooted in real-world use cases.
- Partner with Product, Engineering, Support, and Customer Success Manager teams to improve customer outcomes.
- Provide customer feedback to influence product roadmap and enhancements.
- Proactively identify risks, trends, and opportunities across the customer base.
- Deliver training and enablement to internal teams.
- Maintain documentation and activity tracking in systems such as Salesforce or Gainsight.
- Ability to travel up to 40%.
- Other duties as assigned and required.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 7+ years in technical consulting, customer success engineering, or system integration (preferably in healthcare IT).
- Hands-on experience with Mobile Device Management (e.g., Workspace ONE, Microsoft Intune, Jamf Pro, MobileIron, MaaS360).
- Strong technical aptitude across mobile, identity, and enterprise environments.
- Ability to clearly articulate product value to both technical and non-technical audiences.
- Proven ability to align technical solutions to business outcomes.
- Strong analytical and problem-solving skills.
- Experience working cross-functionally in a customer-facing environment.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
- Familiarity with mobile ecosystem tools and platforms:
- Apple Business Manager, VPP, Google Managed Play
- iOS and Android operating systems, including shared device configurations
- Knowledge of identity and access technologies:
- Active Directory / LDAP
- Identity Management and Single Sign-On (SSO)
- Understanding of enterprise security and SaaS environments.
- Experience supporting physical device deployments.
This position offers a total compensation range of $115,000.00 to $152,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, or related field
- 7+ years in technical consulting, customer success engineering, or system integration
- Hands-on experience with Mobile Device Management (e.g., Workspace ONE, Microsoft Intune, Jamf Pro, MobileIron, MaaS360)
- Strong technical aptitude across mobile, identity, and enterprise environments
- Proven ability to align technical solutions to business outcomes
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes company funding of 50% of the medical plan deductible via HSA/HRA, plus dental, vision, an EAP for mental health, and coverage for domestic partners and dependents.
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Parental & Family Support — Paid parental leave is described as fully paid for birthing parents with additional paid bonding leave for adoptive, foster, and non‑birthing parents, and family care is supported through a free Care.com membership.
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Leave & Time Off Breadth — Time off options include a flexible time‑off policy with no set vacation bank alongside paid holidays and paid sick days, with some sources also noting paid volunteer time.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
