Job Summary
The Project Manager I implements complex IT solutions for healthcare provider customers, managing small to medium-sized software deployment projects from planning through successful delivery. This role coordinates cross-functional teams, including Imprivata employees, customer stakeholders, and third-party vendors, while overseeing project plans, schedules, budgets, resources, risks, and stakeholder communications. The ideal candidate has foundational project management experience supporting software implementation or similar technology projects and is committed to delivering high-quality customer outcomes.
As a customer-facing role supporting French-speaking clients, native-level fluency in spoken and written French is required, along with strong English communication skills; advanced German language skills are highly desirable to support customers across multiple European regions. The Project Manager also maintains project documentation, facilitates status meetings, and contributes to the continuous improvement of Professional Services delivery methodologies and best practices.
Duties and Responsibilities
- Deliver high-quality software solutions that meet and exceed our clients' expectations, on time and on budget.
- Manage all aspects of the project delivery for engagements including scheduling, task management, expectation setting, customer management, time management, and resource management.
- Managing priorities and expectations across a variety of internal and external stakeholders.
- Establish and maintain project plan from project kick-off through production roll-out.
- Collaborating with clients to resolve project issues and manage project risks.
- Tracking and reporting on project status, time used and achievement of project deliverables.
- Keeps professional services and executive leadership informed of status of implementations through scheduled project review calls or ad hoc as requested
- Provide support during agreement process and SOW review to review effort and budget estimates.
- Building and maintaining client and partner relationships.
- To identify opportunities to sell additional services and support offerings during and after the customer implementation.
- Other duties as assigned and required
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related discipline.
- 3+ years of experience in the software industry with 2+ years of experience implementing software solutions within a healthcare environment, supporting products with end-user impact, including at least 1 year of experience coordinating or managing project teams
- PMP or PgMP certification is preferred.
- Native-level fluency in French (written and spoken) is required and advanced proficiency in German (written and spoken) is highly preferred.
- Advanced proficiency with Microsoft Project and Microsoft Excel for project planning and financial management
- Advanced experience with CRM systems, preferably Salesforce.com
- Experience using a Professional Services Automation (PSA) platform such as OpenAir or FinancialForce is preferred
- Excellent leadership, communication, and presentation skills, with the ability to influence executive stakeholders, build strong customer relationships, resolve conflicts, and lead cross-functional teams in a matrixed environment.
- Strong analytical and independent problem-solving skills, with a self-motivated approach and a positive customer service attitude
- Strong customer relationship management and conflict resolution skills
- Ability to influence and communicate effectively with executive-level stakeholders
- Demonstrated ability to manage multiple projects and priorities concurrently while delivering high-quality results under pressure
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Skills Required
- Bachelor's degree in Business, Computer Science, Engineering, or related discipline
- 3+ years of experience in the software industry
- 2+ years implementing software solutions within a healthcare environment
- At least 1 year coordinating or managing project teams
- Native-level fluency in French (written and spoken)
- Advanced proficiency in German (written and spoken)
- PMP or PgMP certification
- Advanced proficiency with Microsoft Project
- Advanced proficiency with Microsoft Excel
- Advanced experience with CRM systems
- Experience with Salesforce.com
- Experience using a Professional Services Automation (PSA) platform such as OpenAir or FinancialForce
- Excellent leadership, communication, and presentation skills with ability to influence executive stakeholders
- Strong analytical and independent problem-solving skills
- Strong customer relationship management and conflict resolution skills
- Demonstrated ability to manage multiple projects and priorities concurrently
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, and vision plus company-funded HSA/HRA contributions toward deductibles, an EAP, and annual wellness reimbursements. These offerings indicate robust healthcare support.
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Parental & Family Support — Fully paid parental leave is described as available for birthing and non‑birthing parents, alongside a Care.com membership and benefits for domestic partners and dependents. These programs show strong support for a range of family needs.
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Retirement Support — A 401(k) with company match is available, together with bonus eligibility and an employee stock purchase plan. This combination supports long‑term financial planning.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
