Job Summary
The Implementation Engineer is responsible for post-sales planning and execution of software implementations for customers. This role applies both technical expertise and project management skills to successfully deliver the company's software solutions and ensure high levels of customer satisfaction.
As this is a customer-facing role supporting French-speaking customers and partners, native-level fluency in French (written and spoken) is required. Strong English communication skills are essential, and additional European language skills, such as German, are considered an advantage.
The Implementation Engineer is a key contributor to the development and continuous improvement of the company's deployment methodologies and implementation best practices. The role also works closely with channel partners throughout software implementations to facilitate knowledge transfer, deliver technical training, and enable partners to successfully deploy and support the company's solutions independently.
Duties and Responsibilities
- Provide technical environment assessment and a detailed solution output for team members to execute on.
- Own the customer implementation lifecycle from customers based on execution of assigned project tasks. This includes installing Imprivata products, testing, and managing the project through end user deployment.
- Contribute to the creation & maintenance of project and process related 'best practice' methodologies, training and documentation.
- Act as a solutions specialist in the Imprivata product line and comprehend how we integrate with various technologies. (Citrix, VDI, AutoIT, etc).
- Assist with maintaining a repository of current Imprivata product solutions and offerings that will be used by the PMO to efficiently drive projects.
- Assist with training for internal technical initiatives. This includes development of Technical Collateral, Field Workshops, and best practices to drive standardization and repeatable processes.
- Assist with advanced level training to both customers and channel partners on Imprivata’s products.
- Work closely with the Implementation Technical Engineer Manager to ensure technical aptitude amongst team members and continued personnel growth.
- Other duties as assigned and required.
Qualifications
- Bachelor's degree in Business, Computer Science, Engineering, or a related discipline, or equivalent relevant experience.
- 5+ years of experience implementing enterprise software or custom technology solutions, including client-server applications with direct end-user impact.
- 3–5 years of Windows administration experience with the ability to independently troubleshoot technical issues.
- Native-level fluency in French (written and spoken) is required. Strong English communication skills are essential. Advanced German language skills are preferred.
- Working knowledge of Imprivata solutions (EAM, MFA, PAS, MAM) is preferred.
- Experience with enterprise healthcare technologies, including Electronic Medical Records (e.g., Epic, Cerner, MEDITECH), virtualization platforms (e.g., Citrix, VMware, Hyper-V, Nutanix), Mobile Device Management (MDM) solutions, identity and access management technologies (SSO, provisioning, identity governance), and enterprise networking concepts.
- Experience working with relational databases (e.g., SQL Server, Oracle, MySQL, PostgreSQL), SQL, stored procedures, and related integration technologies.
- Experience with CRM platforms (Salesforce preferred) and basic scripting (e.g., VBScript, JavaScript, or AutoIT).
- Experience implementing enterprise applications within healthcare is strongly preferred; experience in banking or manufacturing environments is also valued.
- Strong communication, customer consulting, leadership, analytical, project management, and problem-solving skills, with the ability to estimate, plan, execute, and deliver complex technical implementations in customer environments. PMP certification is a plus.
- Demonstrated ability to work independently, manage competing priorities, deliver customer training, and consistently meet project deadlines while maintaining a customer-focused approach.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Skills Required
- Bachelor's degree in Business, Computer Science, Engineering, or related field, or equivalent experience
- 5+ years implementing enterprise software or custom technology solutions
- 3-5 years Windows administration experience with independent troubleshooting ability
- Native-level fluency in French (written and spoken)
- Strong English communication skills
- Experience with enterprise healthcare technologies, EMR systems (Epic, Cerner, MEDITECH), virtualization platforms, MDM, IAM (SSO, provisioning, identity governance), and enterprise networking
- Experience with relational databases (SQL Server, Oracle, MySQL, PostgreSQL), SQL and stored procedures
- Basic scripting experience (VBScript, JavaScript, or AutoIT)
- Working knowledge of Imprivata solutions (EAM, MFA, PAS, MAM)
- Experience with CRM platforms (Salesforce)
- Advanced German language skills
- Experience implementing enterprise applications within healthcare (strongly preferred); banking or manufacturing experience valued
- PMP certification
- Demonstrated ability to work independently, manage priorities, deliver training, and meet project deadlines
What the Team is Saying
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Imprivata Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, and vision plus company-funded HSA/HRA contributions toward deductibles, an EAP, and annual wellness reimbursements. These offerings indicate robust healthcare support.
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Parental & Family Support — Fully paid parental leave is described as available for birthing and non‑birthing parents, alongside a Care.com membership and benefits for domestic partners and dependents. These programs show strong support for a range of family needs.
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Retirement Support — A 401(k) with company match is available, together with bonus eligibility and an employee stock purchase plan. This combination supports long‑term financial planning.
Imprivata Insights
What We Do
For more than two decades, Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast, compliant, and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device, application, and identity governance, Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries, we deliver solutions that improve efficiency, safeguard data, and drive digital transformation. At Imprivata, our commitment goes beyond technology—we partner closely with our customers to ensure their success, every step of the way.
Why Work With Us
At Imprivata, every voice matters. We’re a global team driven by innovation, compassion, and collaboration. Together, we live our values—Raise the Bar, Own the Outcome, Stay Nimble, and Win Together—while making a real impact on healthcare, technology, and the communities we serve.
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Imprivata Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Imprivata offers a flexible hybrid work model with three in-office days and two remote. Collaboration is key, and schedules are coordinated with managers to balance flexibility and connection.
