Output Management Analyst/Print Solutions - 19701

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
The Digital & Print Solutions (D&PS) Output Management Specialist supports MetLife's enterprise print, graphic communications, and digital storefront environments by providing system, workflow, reporting, and customer service expertise. This role serves as a key liaison between internal production teams, customers, customer service representatives, and external vendors to ensure efficient, high-quality, and compliant delivery of print and digital output services. The position plays a critical role in training, reporting, customer consultation, transition support, and ongoing system optimization.
Key Responsibilities
Digital Storefront (DSF) & System Support

• Provide end-to-end DSF support (Graphic Communications/EPS), including:
  • Catalog creation and ongoing catalog maintenance (MDSF)
  • DSF enhancements and system improvements (MDSF)
  • Job closings and system accuracy validation (ePACE)
• Deliver DSF and D&PS system training, including ePace and DSF, to internal teams and customers
• Provide functional support to the entire D&PS team related to DSF and ePace workflows

Reporting & Analytics

• Produce and manage reporting from DSF and ePace systems, including:
  • Production and job status reporting
  • New customer and current user activity
  • Audit and compliance reporting
  • Ad-hoc and custom system reports as requested
• Support operational reviews, audits, and data validation through accurate and timely reporting

• Digital Storefront (DSF) & System Support.
• Customer Service & Support.
• Reporting & Analytics.
• Prepress & Production Support.

Required Qualifications

• Strong understanding of digital print workflows, output management, and production environments.
• Experience with Digital Storefront (DSF), ePace, or similar job submission and production systems.
• Excellent customer service, communication, and problem-resolution skills.
• Ability to analyze data, create reports, and support audits.
• Strong organizational skills with the ability to manage multiple priorities.
• Comfortable working across technical, production, and customer-facing environments.

Preferred Qualifications

• Experience with prepress, digital storefront and fulfillment workflow.
• Customer Service support.
• Print knowledge.

The expected salary range for this position is 41 ,600 - 58,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.