Printer Operator Output Processing - Clarks Summit, PA - 20262

Description and Requirements
The Team You Will Join
On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time.
The Opportunity
The Output Processing Operator is responsible for producing, printing, inserting, processing, and preparing critical customer communications and financial documents while ensuring the highest levels of quality, accuracy, compliance, and operational efficiency across MetLife's U.S. Operations. This role is essential to supporting MetLife's commitment to delivering important customer materials accurately and on time, while maintaining regulatory and USPS compliance throughout the production process.
This is an exciting opportunity to work in a fast-paced production environment where your attention to detail and expertise directly contribute to delivering millions of customer communications securely, accurately, and efficiently, while helping drive operational excellence and customer satisfaction.
Key Responsibilities

• Operate high-speed inserters and printers according to established procedures.
• Properly sets up and operates MICR Printers, check inserters, folders, copiers.
  • Expert knowledge in QA of all outputs inspected for quality and accuracy. All Output counts must be exact at all times.
• All problems must be immediately reported to the Area Supervisor and / or management.
• Trains and assists peers. Uses time productively. Seeks additional work during slack periods and helps others in meeting commitments.
• Expert knowledge in keeping accurate and precise counts on all log sheets of all checks printed, inserted, presort and special handling.
• Proficiency in maintaining all required meter logs, reconciliation logs, postage reports, check inventory logs accurately.
• Proficiency in making sound decisions, when necessary, ensure all commitments are met. Will take corrective action with all problems encountered.
• Gives clear and precise carryover instructions to all co-workers taking over for them.
• Expert knowledge in all procedures dealing with MA&H cancellations. This includes matching, notarizing, mass certified, and affiant responsibilities. Also prepares spoiled postage reports and meter replenishments.
  • Proficient at taking corrective action regarding problems encountered in all areas.
• Completes all supporting paper documentation according to USPS regulations. Maintains accurate logs pertaining to the mail presort operation.
• Load materials, such as envelopes and documents, into the equipment.
  • Monitor machine operation and make adjustments as necessary.
• Perform routine maintenance tasks, such as cleaning the equipment and changing out ink.
• Ensure the accuracy and quality of outgoing mail and printed materials.
• Follow safety protocols and maintain a clean and organized work area.

Required Qualifications

• Able to make sound decisions, when necessary, to ensure all commitments are met, taking corrective action with all problems encountered, and complete all special handling requests as directed withing the instructions given.
• Position includes pushing, pulling, lifting. Lifting can be from 20lbs to 50 lbs. Position is considered light industrial.
• High School Diploma
• Experience in a production setting

Preferred Qualifications

• 1-3 years Experience in a production setting
• Previous experience operating high-speed print, inserting, or mail processing equipment in a production environment.
• Working knowledge of quality control procedures and ability to identify and resolve production discrepancies.

The expected salary range for this position is $41 ,600 - $53,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 30 days from the listed posting date.