Mobile Device Management Engineer

Description and Requirements
Role Overview
The Senior Mobile Device Management Engineer is a senior individual contributor responsible for the end-to-end management, security, and operational stability of the enterprise mobile device environment. This role owns device lifecycle management, application deployment, OS upgrades, troubleshooting, automation, compliance, and secure access controls utilizing Microsoft Intune, Microsoft Entra ID, Zscaler, device certificates/PKI, Apple ecosystem services, and Microsoft 365 mobile applications.
Key Responsibilities:
• Manage enterprise iPad and iPhone lifecycle activities, including enrollment, provisioning, configuration, upgrades, replacement, and retirement.
• Administer Microsoft Intune, including MDM/MAM, compliance policies, configuration profiles, app protection policies, and device restrictions.
• Deploy, configure, and support Microsoft 365 and other mobile applications.
• Plan, test, and execute OS upgrades, application upgrades, policy updates, and configuration changes.
• Troubleshoot enrollment, application deployment, authentication, certificate, compliance, and connectivity issues.
• Manage mobile security and access controls using Microsoft Entra ID, Conditional Access, Zscaler, and certificate-based authentication.
• Monitor compliance, platform health, deployment status, and operational risks, and implement corrective actions.
• Create and maintain operational procedures, technical documentation, support guides, and knowledge articles.
• Drive automation and process improvements to enhance service quality and efficiency.
• Collaborate with technology, security, IAM, service desk, application, vendor, and business teams.
• Lead or support projects, migrations, feature rollouts, security enhancements, and service improvements.
General Responsibilities:
• Translate business and application requirements into infrastructure solutions.
• Design secure, scalable solutions aligned with local and global standards.
• Evaluate options, document risks, assumptions, and dependencies, and recommend the best approach.
• Maintain technical standards and stakeholder alignment.
• Work effectively with global, multicultural, cross-functional teams.
Candidate Qualifications:
Education:
• Bachelor of Computer Science, Engineering, Information Technology, or equivalent experience.
Experience:
• 5+ years of experience in IT infrastructure, endpoint management, enterprise mobility, end-user technology, or related fields.
• Hands-on experience with Microsoft Intune (or equivalent MDM/MAM platforms) and enterprise iOS/iPadOS device management.
• Knowledge of Apple Business Manager, automated device enrollment, mobile application deployment, and device lifecycle management.
• Experience with Microsoft Entra ID, Conditional Access, MFA, device compliance, mobile access control, certificates/PKI, and certificate-based authentication.
• Experience supporting Zscaler or similar secure mobile access technologies.
• Experience deploying and supporting Microsoft 365 mobile applications, including Teams, Outlook, Word, and Microsoft Edge.
• Strong troubleshooting skills across enrollment, application deployment, OS upgrades, authentication, certificates, compliance, and network connectivity.
• Ability to independently manage technical responsibilities and resolve complex issues with minimal supervision.
Language
• Business proficiency in Japanese; English proficiency is an advantage.
福利厚生
メットライフ生命では、ワークライフバランスと社員の心身の健康を促進する福利厚生を提供しています。社員はフレックスタイム制度、年次有給休暇、特別連続休暇、リフレッシュ休暇等の休暇を利用できます。また、社会保険や団体保険の他、旅行や英会話教室で使える割引も提供しています。柔軟に働けるよう、オフィス勤務と在宅勤務を組み合わせた勤務形態の導入や、短時間勤務制度、また柔軟性のあるドレスコードなども設けています。
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
メットライフについて
メットライフは、グローバルで展開する金融サービス企業です。個人および法人のお客さまがより確かな未来を築けるよう、保険、年金、社員福利厚生給付、資産管理のサポートを提供しています。1868年に創業したメットライフは、世界40以上の市場で事業を展開し、米国、アジア、中南米、ヨーロッパ、中東において業界をリードしています。
メットライフは、New Frontier戦略の一環として、AIを活用し、人を中心に据えた未来を築いています。私たちは、AIを活用して顧客へのサービス向上、地域社会への支援、そして働き方の変革を推進していく中で、好奇心、適応力、そして成長意欲を持つ人材を求めています。メットライフにおいて、AIは、人間の判断力、創造性、継続的な改善を支える責任あるパートナーであり、信頼、インクルージョン、そして長期的な価値の構築に貢献しています。
メットライフ生命は、日本初の外資系生命保険会社として、1973年2月に国内での営業を開始しました。当社のPurpose「ともに歩んでゆく。よりたしかな未来に向けて。」は、メットライフが誇るグローバルネットワークと世界中のベストプラクティスを活かし、お客さまのニーズに応え、地域社会との信頼関係を築くという信念を表しています。
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.
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