Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
SciPlay is a leading developer and publisher of free-to-play digital games for mobile and web platforms, entertaining millions of players around the world every day.
We are looking for an IT Analyst with a service mindset, curiosity, and strong technological orientation. You will provide front-line technical support to end users across hardware, software, and access issues, resolving requests within SLAs and offering remote or hands-on help. The role includes adopting company-specific platforms, including AI-enabled tools that improve support and productivity.
Key Responsibilities:
- Provide 1st and 2nd level remote or on-site IT support as the link between the IT department and users.
- Support Windows, Ubuntu/Linux, and macOS computers, printers, mobile devices, and peripherals.
- Install, configure, and maintain end-user devices, including imaging, patching, and software deployment.
- Handle user account, access, and permission requests according to security and ITSM procedures.
- Maintain meeting rooms, audio/visual equipment, and collaboration technologies.
- Work with System and Network Administrators to support local office infrastructure.
- Manage the IT asset database, hardware inventory, and device lifecycle.
- Onboard new employees, including device setup and tool orientation.
- Write and maintain technical procedures, knowledge articles, and FAQs.
- Follow ITSM processes: Incident, Request, Problem, Knowledge, Configuration, and Change Management.
- Undertake project work independently and report progress back to stakeholders.
- Use approved AI and automation tools responsibly to improve troubleshooting, documentation, and productivity, while protecting company data.
- Identify opportunities to improve IT support through automation and modern tools.
Requirements:
- Experience in 1st/2nd level end-user IT support.
- Hands-on experience with Windows, macOS, and Linux.
- Good working knowledge of ITSM processes and ticketing systems.
- Strong problem-solving, communication, and customer-service skills.
- Fluent English and Hebrew.
Nice to Have:
- Experience with device management and imaging tools.
- Familiarity with scripting or automation.
- Experience with AI-enabled tools.
- ITIL v4 or v5 Foundation qualification.
Qualifications
Skills Required
- Experience providing first- and second-level end-user IT support
- Hands-on experience with Windows, macOS, and Linux
- Working knowledge of ITSM processes and ticketing systems
- Strong problem-solving skills
- Strong communication skills
- Strong customer-service skills
- Fluent English
- Fluent Hebrew
- Experience with device management and imaging tools
- Familiarity with scripting or automation
- Experience with AI-enabled tools
- ITIL Foundation qualification
What the Team is Saying
SciPlay Compensation & Benefits Highlights
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Healthcare Strength — SciPlay lists three Aetna medical plan tiers, dental through Guardian, vision through VSP, HSA/FSA options, Teladoc, mental-health benefits, and coverage beginning on the start date. The scope of offerings indicates broad healthcare support.
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Retirement Support — The package includes a Fidelity 401(k) with company matching, plus life, disability, and accidental-death coverage. Company-paid life insurance is described as equaling two years of salary.
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Parental & Family Support — Public benefits information cites parental leave, childcare reimbursement, fertility benefits, family medical leave, and a return-to-work program. These inclusions indicate structured support for growing families.
SciPlay Insights
What We Do
SciPlay is a leading developer and publisher of digital games, providing entertaining free-to-play casual and social games to millions. Our data-driven approach, advanced game economy and high-quality content offer a thrilling experience. Our games are true to the authentic spirit of the world’s biggest casino brands and bring users hours of fun.
Why Work With Us
At SciPlay, we think untraditionally and believe in doing what you love and doing it well. We take pride in our unique blend of top technologies, talent and inclusive culture celebrating creativity, new ideas, innovation and individuality. Together, we create industry-leading games by collaboratively embracing our unique backgrounds and talents.
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SciPlay Teams
SciPlay Offices
OnSite Workspace
SciPlay has a 4 day in-office work policy whereby ALL our studios around the world work from the office on the same days. The remaining day can be spent in-office or at home.
