Internal Audit Intern - AI & Workflow Design

Description and Requirements
The Opportunity
Are you interested in artificial intelligence, user experience design, and process improvement? Do you enjoy solving complex problems, understanding user needs, and finding innovative ways to make work more efficient and effective?
MetLife is seeking an analytical, collaborative, and user-focused student to join our Internal Audit team as a part-time intern. Internal Audit plays a critical role in evaluating business, financial, and technology processes to help ensure effective risk management, regulatory compliance, and operational excellence. This internship offers hands-on exposure to user experience design, workflow optimization, artificial intelligence, and business operations while supporting Global Professional Practices & Operations initiatives across Internal Audit. Working alongside experienced audit and technology professionals, you will help design intuitive user experiences, explore AI-enabled solutions, and improve workflows that support audit planning, reporting, knowledge management, and operational effectiveness.
This part-time internship runs from October 2026 through May 2027. Interns will work approximately 20 hours per week and are expected to be in their designated office three days per week based on a schedule agreed upon with their manager.
Key Responsibilities

• Conduct user discovery activities to identify workflow challenges, user needs, and opportunities for process improvement.
• Create user stories, process maps, journey maps, wireframes, and prototypes to enhance user experiences and simplify workflows.
• Support AI initiatives by developing prompt libraries, documenting requirements, gathering feedback, and evaluating use cases.
• Collaborate with Internal Audit and Technology stakeholders to gather requirements, test solutions, and refine deliverables.
• Research emerging AI, digital productivity, and user experience trends to drive efficiency and innovation.
• Develop presentations, training materials, and recommendations while managing project work, communicating progress, and building strong stakeholder relationships.

Required Qualifications

• Current Sophomore, Junior, or Senior enrolled in a Bachelor's degree program at an accredited university pursuing a degree in UX Design, Human-Computer Interaction, Information Systems, Business Analytics, Data Science, Computer Science, Industrial Engineering, or a related field.
• Minimum cumulative GPA of 3.0.
• Experience using generative AI tools and prompt engineering to support research, analysis, content creation, and workflow optimization.
• Coursework or project experience in user-centered design, process improvement, digital transformation, automation, or related business solutions.
• Strong analytical, communication, organizational, and problem-solving skills, with proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.

Preferred Qualifications

• Currently enrolled in a Master's degree program at an accredited college or university.
• Familiarity with tools and platforms such as Microsoft 365 Copilot, Power Automate, SharePoint, Teams, Visio, or other workflow and collaboration technologies.
• Experience designing or implementing AI-enabled solutions, including prompt libraries, AI assistants, workflow automations, knowledge management solutions, or low-code/no-code applications.
• Experience in creating and documenting UX and process-design artifacts such as process maps, journey maps, wireframes, prototypes, or workflow diagrams.
• Demonstrated interest in artificial intelligence, user experience design, workflow optimization, digital transformation, or data-driven decision-making.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $25 - $30 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid