- Respond to and assist with customer inquiries received through email, phone, and other communication channels.
- Support customer service activities by addressing non-technical requests and directing inquiries to the appropriate teams.
- Assist with opening and maintaining customer projects by gathering required information, documentation, and product details.
- Help coordinate communication between customers and internal departments to ensure timely and effective service delivery.
- Maintain and update customer records in the Customer Relationship Management (CRM) system.
- Support data entry, document management, and administrative tasks related to customer accounts and projects.
- Assist in tracking project status, customer requests, and follow-up actions.
- Help prepare reports, presentations, and other business documentation as needed.
- Contribute to process improvement initiatives and support team projects.
- Adhere to the Underwriters Laboratories Code of Conduct and all physical and digital security requirements.
- Perform other duties and projects as assigned.
QUALIFICATIONS
- Currently pursuing a Bachelor's degree in Business Administration, Management, Marketing, Communications, Engineering, or a related field.
- Preferably in the final year of university studies.
- Available for a 3-6 month internship.
- Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
- Strong verbal and written communication skills in English.
- Excellent organizational skills and attention to detail.
- Customer-oriented mindset with strong interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Eagerness to learn about customer service, business operations, and project coordination.
What You'll Gain:
- Hands-on experience in customer service and business operations.
- Exposure to CRM systems, project coordination, and customer relationship management.
- Opportunities to work with cross-functional teams and global customers.
- Development of professional communication, organizational, and problem-solving skills.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Currently pursuing a Bachelor's degree in Business Administration, Management, Marketing, Communications, Engineering, or related field
- Preferably in the final year of university studies
- Available for a 3-6 month internship
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
- Strong verbal and written communication skills in English
- Excellent organizational skills and attention to detail
- Customer-oriented mindset with strong interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Eagerness to learn about customer service, business operations, and project coordination
What the Team is Saying
.jpeg)
.jpeg)
.jpeg)
.jpeg)
UL Solutions Compensation & Benefits Highlights
-
Strong & Reliable Incentives — All employees are eligible for a broad-based annual incentive bonus, and formal plan language references an All Employee Incentive Plan. This companywide structure is consistently presented as a core element of total rewards.
-
Retirement Support — U.S. materials describe a meaningful 401(k) match complemented by an additional company contribution after the first year of service. Employer-verified listings also point to protections like disability and life insurance that bolster long-term financial security.
-
Healthcare Strength — Health plans offer multiple options (PPO and HDHPs) with the employer covering a substantial share of premiums. Complementary features such as dental, vision, HSA/FSA options, and periodic company contributions to accounts are also noted.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
Gallery
UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
