- Respond to and assist with customer inquiries received through email, phone, and other communication channels.
- Support customer service activities by addressing non-technical requests and directing inquiries to the appropriate teams.
- Assist with opening and maintaining customer projects by gathering required information, documentation, and product details.
- Help coordinate communication between customers and internal departments to ensure timely and effective service delivery.
- Maintain and update customer records in the Customer Relationship Management (CRM) system.
- Support data entry, document management, and administrative tasks related to customer accounts and projects.
- Assist in tracking project status, customer requests, and follow-up actions.
- Help prepare reports, presentations, and other business documentation as needed.
- Contribute to process improvement initiatives and support team projects.
- Adhere to the Underwriters Laboratories Code of Conduct and all physical and digital security requirements.
- Perform other duties and projects as assigned.
QUALIFICATIONS
- Currently pursuing a Bachelor's degree in Business Administration, Management, Marketing, Communications, Engineering, or a related field.
- Preferably in the final year of university studies.
- Available for a 3-6 month internship.
- Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.
- Strong verbal and written communication skills in English.
- Excellent organizational skills and attention to detail.
- Customer-oriented mindset with strong interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Eagerness to learn about customer service, business operations, and project coordination.
What You'll Gain:
- Hands-on experience in customer service and business operations.
- Exposure to CRM systems, project coordination, and customer relationship management.
- Opportunities to work with cross-functional teams and global customers.
- Development of professional communication, organizational, and problem-solving skills.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Currently pursuing a Bachelor's degree in Business Administration, Management, Marketing, Communications, Engineering, or related field
- Preferably in the final year of university studies
- Available for a 3-6 month internship
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
- Strong verbal and written communication skills in English
- Excellent organizational skills and attention to detail
- Customer-oriented mindset with strong interpersonal skills
- Ability to work independently and collaboratively in a team environment
- Eagerness to learn about customer service, business operations, and project coordination
What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
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Strong & Reliable Incentives — Incentive pay is positioned as broad-based, with UL stating all employees are eligible for an annual performance bonus across regions. This universal design creates a consistent incentive foundation regardless of role or country.
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Retirement Support — Retirement offerings are described as strong, featuring a 401(k) with matching up to a total 5% and an additional 4% company retirement contribution after the first year in U.S. materials. Employees also reference access to an employee stock purchase plan in the U.S. and many major operating regions.
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Healthcare Strength — Health coverage breadth includes medical, dental, and vision with U.S. plans noting the company pays over 75% of medical premiums and offers PPO and HDHP options. Supportive programs like FSAs/HSAs, disability, life insurance, EAP, and mental‑health resources are frequently cited.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
