Be an Early Applicant
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Leads enterprise change management for a multi-year risk and controls transformation across a global technology and operations organization. Defines change strategy, governance, operating model redesign, adoption metrics, executive communications, and AI-enabled process changes. Builds change management capability, advises senior leadership, drives risk and controls modernization, and coordinates transformation across global regions, vendors, stakeholders, and enterprise GRC ecosystems.
Summary Generated by Built In
Description and Requirements
The Team You Will Join
Join MetLife's Global Technology and Operations (GTO) team, where what you build truly matters. Here, innovation and collaboration drive everything we do- from developing best-in-class digital solutions to safeguarding customer and employee data. Whether you're transforming insights into customer-first strategies, advocating for people in life's most important moments, or simplifying how we serve millions worldwide, your expertise makes a lasting impact. We bring MetLife's purpose to life, shaping a more confident future. Let's build it together.
The Opportunity
The Director of Business Controls Transformation is a strategic change leadership role and trusted advisor to senior leadership within a large-scale risk and controls transformation. This role sets the enterprise change management vision and strategy, shaping how a global technology and operations organization reimagines its risk, controls, and governance operations. The Director owns the enterprise change architecture, influences executive decision-making, builds change management capability, and is accountable for measurable adoption outcomes across the full program. The role facilitates how AI impacts existing process change, partnering with innovation leadership to advise on organizational readiness and workforce evolution. This is a high-visibility position requiring executive presence, strategic thinking, and the ability to drive organizational change at scale in a global insurance environment.
Key Responsibilities
Change Management & Program Delivery
Process Redesign & Operating Model Transformation
AI-Enabled Process Change
Stakeholder Engagement & Communication
Risk & Controls Domain Fluency
#BI-Hybrid
The Team You Will Join
Join MetLife's Global Technology and Operations (GTO) team, where what you build truly matters. Here, innovation and collaboration drive everything we do- from developing best-in-class digital solutions to safeguarding customer and employee data. Whether you're transforming insights into customer-first strategies, advocating for people in life's most important moments, or simplifying how we serve millions worldwide, your expertise makes a lasting impact. We bring MetLife's purpose to life, shaping a more confident future. Let's build it together.
The Opportunity
The Director of Business Controls Transformation is a strategic change leadership role and trusted advisor to senior leadership within a large-scale risk and controls transformation. This role sets the enterprise change management vision and strategy, shaping how a global technology and operations organization reimagines its risk, controls, and governance operations. The Director owns the enterprise change architecture, influences executive decision-making, builds change management capability, and is accountable for measurable adoption outcomes across the full program. The role facilitates how AI impacts existing process change, partnering with innovation leadership to advise on organizational readiness and workforce evolution. This is a high-visibility position requiring executive presence, strategic thinking, and the ability to drive organizational change at scale in a global insurance environment.
Key Responsibilities
Change Management & Program Delivery
- Define and own the enterprise change management strategy, roadmap, and success metrics for a multi-year risk and controls transformation program.
- Establish the change management governance model, including decision rights, escalation paths, and executive sponsorship framework.
- Design the enterprise-wide change playbook that scales across multiple risk signal workstreams, business areas, and regions (AMER, EMEA, APAC, LATAM).
- Present change management progress, risks, and strategic recommendations to senior leadership and executive committees.
- Build the change management capability and team, including hiring, mentoring, and developing change practitioners.
- Own the relationship between change management, operational teams, and enterprise stakeholders to ensure strategic coherence.
Process Redesign & Operating Model Transformation
- Architect the target-state operating model changes across a global, matrixed technology organization, including organizational design recommendations and executive alignment.
- Own the enterprise change strategy for risk routine governance, controls framework modernization, policy transformation, and education programs.
- Define the future-state vision for how the organization identifies, escalates, and remediates risk, and lead the executive change narrative to drive adoption.
- Design change approaches that transition the organization from reactive, audit-cycle-driven operations to proactive, signal-driven, intelligence-led risk management.
- Lead change for enterprise-wide initiatives spanning vendor governance, contract standards, self-identification capabilities, and cross-platform risk intelligence.
AI-Enabled Process Change
- Facilitate the strategic assessment of how AI impacts existing process change across the organization, advising senior leadership on organizational readiness and workforce evolution.
- Design executive-level communication strategies for AI-enabled process changes that address resistance, build trust, and demonstrate business value.
- Establish metrics and KPIs for AI-driven process adoption, including productivity gains, risk reduction, and stakeholder satisfaction.
- Partner with innovation leadership to ensure change management is embedded in AI tool rollouts, dashboard deployments, and automation initiatives from inception.
Stakeholder Engagement & Communication
- Serve as a trusted advisor to senior GTO leadership on all change management matters related to the transformation program.
- Build and maintain executive-level relationships with CIO directs, workstream owners, and enterprise partners.
- Lead executive steering committee presentations, board-level change summaries, and senior leadership alignment sessions.
- Represent the program in cross-enterprise forums, industry benchmarking discussions, and external engagements.
- Influence and shape organizational culture change toward proactive, signal-driven risk management.
Risk & Controls Domain Fluency
- Develop deep fluency in enterprise risk and controls concepts, including risk routines, process/risk/controls frameworks, policy governance, vendor risk management, and risk signal monitoring.
- Understand the end-to-end vendor lifecycle, including contract governance, SLA standards, third-party risk management, and regulatory requirements in the insurance industry.
- Navigate enterprise GRC ecosystems and data architectures to inform strategic change decisions.
- Translate complex risk and controls requirements into compelling executive narratives that drive organizational action and investment.
- Evolve the role from macro-level program transformation into continuous change leadership for both large-scale programs and targeted micro-initiatives across the enterprise.
#BI-Hybrid
Skills Required
- Strategic change management leadership experience for large-scale, enterprise transformation programs
- Experience designing change management strategies, roadmaps, governance models, and adoption metrics
- Experience with operating model transformation, process redesign, and organizational change
- Ability to advise senior executives and present to executive committees or boards
- Experience building, mentoring, and developing change management teams
- Fluency in enterprise risk, controls, governance, and policy frameworks
- Understanding of vendor governance, contract standards, third-party risk, and regulatory requirements
- Experience assessing AI-enabled process change, workforce evolution, and organizational readiness
- Experience navigating enterprise GRC ecosystems and data architectures
- Experience working across global, matrixed organizations and multiple regions
What the Team is Saying
Chelsea
Senior Threat Response Engineer
Nick
Assistant Vice President, Developer Platforms
Naren
AVP, Business Analytics
.png)
Laura
Director, Artificial Intelligence
Bill
EVP & Head of Global Technology and Operations
Jing Huang
Software Platform Engineer
Sara Strauch
Portfolio Specialist, Emerging Markets
Dan Xiao
Principal Software Engineer
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Cara Mootz
Senior Long-Term Disability (LTD) Claims Specialist
Naren Peri
Head of Data and Analytics, Hyderabad
Patricia Hixson
Senior Customer Care Advocate
Jing Huang
Software Platform Engineer
Samantha Heron
VP Global Head of HR Business Controls
Pete Clarke
ADA Unit Leader
Erica Provido
Assistant Vice President
Rene Rivera
Senior Full Stack Software Engineer
.png)
MetLife Compensation & Benefits Highlights
-
Retirement Support — Retirement offerings include both a company 401(k) match and a pension/cash-balance component for eligible employees, which is highlighted as a notable strength. This combination is described as providing stronger long-term security than a 401(k) alone.
-
Healthcare Strength — Health coverage is described as broad with family options and relatively low premiums, and medical, dental, and vision plans are often cited as standouts. Additional wellbeing resources such as counseling, condition-specific programs, and related support further reinforce this area.
-
Leave & Time Off Breadth — Paid time off is often characterized as generous, with many noting good work-life balance in several departments. Parental and family support resources also appear in the package, adding flexibility for caregiving needs.
MetLife Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
.jpg)
.jpg)
.jpg)
.jpg)
MetLife Teams
Product + Tech
About our Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
Typical time on-site:
Flexible
New York City, NY
Pune, IN
Mexico City, MX
Bridgewater, NJ
Cary, NC
Clark Summit, PA
Greenville, SC
Hyderabad, IN
Tampa, FL
Whippany, NJ
Learn more
