Director of Agency Management

Posted An Hour Ago
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New York City, NY, USA
Hybrid
180K-225K Annually
Senior level
Agency • On-Demand • Professional Services • Sales • Software • Travel • Hospitality
Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world.
The Role
Lead the creation and operation of Fora's agency business: own onboarding, implementation, and account management for agencies; build SOPs and GTM playbooks; close gaps in training, tools, and partnerships; act as external leader to agency principals; and scale into portfolio P&L leadership by hiring and coaching General Managers and tracking agency performance.
Summary Generated by Built In
About Fora

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.

Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2025, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and Built In 2025 Best Places to Work.

We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.


About The Role

We're seeking a Director of Agency Management to build and operate Fora's agency business—a new model to support established agencies as well as home-grown focused, specialist agencies operating at Fora. This is a rare opportunity to stand up an entirely new line of business from the ground up.

The first focus is getting agencies onto Fora and making them succeed: owning the onboarding, implementation, and platform adoption for net-new agencies entering Fora for the first time and for Fora teams graduating into full agencies—and building the repeatable strategy and operations behind it. Over time, the role grows into agency portfolio leadership: becoming the leader that agency General Managers report into, accountable for the portfolio's growth and P&L. It's a senior, entrepreneurial, P&L-minded role for an operator who has built and led in the agency world and wants to build something new. This is a full-time role, NY or LA considered, reporting to the Head of Advisor Experience.

Key Responsibilities

Agency Onboarding & Account Management (first focus):

  • Own the onboarding and implementation experience for net-new agencies entering Fora for the first time, and for Fora Advisor teams graduating into full agencies.
  • Build the SOPs and onboarding playbook that get agencies productive fast—including product and Fora-tool adoption,with Sales and the Solutions Architect / ProdOps teams.
  • Serve as the ongoing account and accountability owner for agencies once they're on the platform.

Strategy & Operations (first focus):

  • Define the agency model's positioning and go-to-market in partnership with Sales—and build the repeatable playbook that lets Fora launch and absorb new agencies.
  • Identify and close gaps in training, onboarding, platform tools, supplier partnerships, and community for agencies and their advisors.
  • Act as a credible, external-facing leader to senior agency principals considering a move to Fora.

Agency Portfolio Leadership & P&L (future state):

  • Grow into leading Fora's own branded agencies—the General Managers who develop and run them report into this role over time. That includes standing up new agencies by hiring and overseeing the GM who builds it.
  • Own the agency portfolio P&L: drive revenue through advisor productivity, client bookings, and supplier relationships across the agencies you oversee.
  • Recruit, coach, and develop GMs; set the standard for how a high-performing agency is run on Fora.
  • Track and report on agency performance—advisor activity, booking volume, and business growth.
Requirements
  • Demonstrated P&L ownership
  • Deep experience in the travel-agency or host-agency world—credible with senior agency owners and principals
  • Strong management and leadership skills, including the ability to recruit, inspire, and develop General Managers and non-traditional talent
  • Entrepreneurial mindset—comfort with ambiguity, building from scratch, and operating with minimal infrastructure
  • AI-forward and growth-minded—excited to leverage new tools and technology as a core part of how you work and lead
  • Ability to work in the U.S.
Strongly Preferred
  • MBA or other advanced degree
  • Familiarity with the host agency model and how agencies-within-agencies operate
  • Experience in a high-growth startup or technology-enabled business
  • An existing network across the travel-agency and supplier community
Compensation

Compensation for this role varies based on experience, with an indicative range of $180k-225k base salary + performance bonus + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.

  • Unlimited vacation
  • Health Insurance (including an option completely covered by Fora HQ)
  • Dental & Vision Insurance
  • Wellhub Memberships
  • 401k plan with company match
  • Commuter Benefits
  • Supplemental Life Insurance
  • Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views. LA candidates are also considered.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo. 

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.



WORK AUTHORIZATION

Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Skills Required

  • Demonstrated P&L ownership
  • Deep experience in the travel-agency or host-agency world, credible with senior agency owners and principals
  • Strong management and leadership skills, including recruiting, inspiring, and developing General Managers
  • Entrepreneurial mindset; comfortable with ambiguity and building from scratch
  • AI-forward and growth-minded; excited to leverage new tools and technology
  • Ability to work in the U.S. (authorization required; employer cannot sponsor)
  • MBA or other advanced degree
  • Familiarity with the host agency model and agencies-within-agencies operations
  • Experience in a high-growth startup or technology-enabled business
  • An existing network across the travel-agency and supplier community

Fora Compensation & Benefits Highlights

  • Pay Growth & Progression Compensation for advisors includes a tiered commission split that increases with higher annual bookings, creating clear pathways to higher take‑home pay. Top performers are positioned to achieve strong earnings potential when they build significant sales volume.
  • Healthcare Strength Employees are offered comprehensive medical, dental and vision coverage, alongside life and disability insurance. This breadth of core health benefits supports financial protection beyond base pay.
  • Leave & Time Off Breadth Employees have unlimited PTO, paid holidays, and dedicated work‑from‑anywhere weeks that provide substantial time‑off flexibility. This scope of leave supports work‑life balance in a hybrid/remote setup.

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The Company
HQ: New York, NY
200 Employees
Year Founded: 2021

What We Do

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution—combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle. At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions. Our platform combines innovative technology with the human touch, offering: Best-in-class training programs to help agents develop expert knowledge, no matter their starting point. A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences. Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning. Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings. Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 130+ full-time employees based in downtown New York City. Earlier this year, we announced our $60 million Series B and C investment rounds, led by Thrive Capital and Insight Partners, with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

Why Work With Us

Fora is redefining the travel industry by challenging norms and fostering a culture of growth, curiosity, and autonomy. We invest in cutting-edge technology to fuel innovation and empower our team to drive impactful change. Here, you’ll find meaningful work with ample opportunities for internal growth.

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Fora Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Fora’s workplace policy offers balance and flexibility: we’re in-office 4 days a week, enjoy 3 weeks remote annually, and have flexible Fridays—all in a bright, inviting space in Fidi/Tribeca that fosters collaboration and creativity.

Typical time on-site: 4 days a week
HQNew York, NY

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