We are looking for a Digital Customer Success Manager (Digital CSM) to support customers through digital engagement and ensure they get the most from our SaaS platform.
In this role, you will monitor customer health, drive digital engagement, and improve product adoption and retention for non-Enterprise customers. Your focus will be on reactively engaging customers, addressing usage challenges, and supporting digital success programs to enhance overall satisfaction.
Challenge:
The main challenges you'll face are:
- Monitoring and improving customer health metrics at scale
- Reactively engaging customers showing signs of reduced usage to prevent churn
- Driving adoption and retention through digital programs and self-serve resources
Key Responsibilities:
- Monitor customer health and engagement metrics using Customer Success tools
- Respond to customer inquiries and resolve product usage challenges
- Proactively reach out to customers with declining engagement to reduce churn risk
- Support ongoing digital campaigns, onboarding journeys, and training programs
- Track and report on customer engagement data and digital initiative performance
Key Requirements:
Hard skills:
- 1-2 years of experience in Customer Support, Digital Customer Success, or Business Development
- Experience working with Customer Success platforms or CRM systems (Gainsight or ChurnZero preferred)
- Understanding of SaaS applications and onboarding strategies
- Ability to track and interpret customer health and engagement metrics
- Strong written and verbal English communication skills
Soft skills:
- Customer-first mindset
- Problem-solving and relationship-building skills
- Self-starter with strong time management
Our Offer:
- Competitive salary according to industry benchmarks
- Benefits: Performance-based bonus, comprehensive benefits
- Career growth & learning opportunities
- Flexibility in working hours and working from home
- Company events and perks
Company Info:
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights-spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.
We help our customers:
- Tame hybrid infrastructures
- Manage compliance risks
- Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI-powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
- One Team - united across boundaries
- We Care - customers and people at the centre
- We Grow - learning, sharing, improving
- We Deliver - focusing on what truly matters
Team Info:
You'll join the Customer Success team, working closely with Marketing, Product, and Support teams.
Call to Action:
Ready to join us? Click Apply now or share this role with someone in your network.
For US only applicants: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
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What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’ CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place? This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day. Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential. Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate. Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you? We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
