En este puesto, serás el puente entre nuestros clientes y los departamentos de UL, asegurando una comunicación fluida y eficiente. Tus responsabilidades incluirán:
- Atención al Cliente: Recibir consultas de clientes a través de diversas fuentes (teléfono y correo electrónico), responder preguntas y resolver problemas individuales.
- Gestión de Relaciones: Coordinar y desarrollar relaciones con los clientes, abrir nuevos proyectos y apoyar la comunicación entre los clientes y los departamentos de UL.
- Recopilación de Información: Recoger información sobre el producto del cliente, identificar el sector que realizará el trabajo y comunicar los compromisos de tiempo de finalización.
- Priorización de Necesidades: Determinar cualquier requisito especial y obtener la información necesaria para abrir el proyecto.
- Organización de Datos: Clasificar y segmentar la información del cliente, introducir datos nuevos o actualizados en la base de datos utilizando el sistema de gestión de relaciones con el cliente (CRM).
- Soporte Administrativo: Realizar la entrada de datos y actualizar varios sistemas y bases de datos según sea necesario.
- Asistencia No Técnica: Proporcionar apoyo a las solicitudes no técnicas de los clientes, incluidas consultas de facturación, solicitudes de servicio y información general de UL.
- Entrega de Documentos: Reunir todos los informes y documentos necesarios para enviarlos al cliente en un paquete completo, hacer seguimiento de las preocupaciones, informar al cliente de la certificación y cerrar el proyecto.
- Mejora Continua: Participar activamente en equipos para mejorar continuamente e impulsar la calidad del servicio al cliente.
QUALIFICATIONS
- Conocimientos avanzados de inglés y español. Dominio de ambos idiomas (leer, escribir y hablar).
- Título de bachillerato.
- Un año de experiencia en atención al cliente o ventas.
- Experiencia en el área de ventas es un plus.
- Capacidad para realizar múltiples tareas con éxito.
- Habilidad para trabajar eficazmente con un equipo diverso.
- Facilidad para colaborar con personas de otros países.
- Este es un puesto híbrido en la Ciudad de México, que requiere que los empleados asistan a la oficina tres veces por semana. Los primeros 60 días requieren que los empleados estén en la oficina a tiempo completo.
- What you'll experience working for ULS
- UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
- That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
- This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
- Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
- Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
- Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Advanced knowledge of English and Spanish, fluent in reading, writing, and speaking
- High school diploma
- One year of experience in customer service or sales
- Experience in sales is a plus
- Ability to multitask successfully
What the Team is Saying
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UL Solutions Compensation & Benefits Highlights
How does UL Solutions ensure its pay and bonus plans are competitive?
UL Solutions ensures pay and bonus plans are competitive by conducting formal compensation reviews annually. These reviews focus on ensuring that employees are paid within 25% of the median salary for their role in their region, ensuring that pay is competitive globally and individuals receive fair pay wherever they are.
UL Solutions includes all full-time employees in its performance incentive program, providing strong performers with an annual bonus, driving productivity and satisfaction for employees who deliver on the shared mission of making the world a safer, more sustainable place. Employees also note fairness in how performance is linked to outcomes.
UL Solutions Insights
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Teams
UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
