As we continue to scale in North America, we are looking for a driven and experienced Commercial Sales Manager to lead a team focused on retaining and expanding our existing mid-market SaaS customer base.
The Role
You will manage a team of 6 Commercial Account Managers (CAMs), each responsible for a large portfolio of existing customers. The focus is on renewals, expansion, product adoption, and churn prevention. This is a customer lifecycle leadership role - not a new logo acquisition position.
Success in this role will be defined by the team's ability to drive strong Gross Renewal Rates (GRR), grow Net Revenue Retention (NRR), and deliver long-term customer value.
We're looking for a hands-on, data-driven leader who thrives in a fast-paced SaaS environment and has a strong track record of coaching sales teams to deliver measurable results across the customer lifecycle.
Key Responsibilities
- Lead and develop a team of up to 6 Commercial Account Managers (CAM) focused on SaaS renewals, expansions, and product adoption.
- Exceed team targets for GRR, NRR, and expansion Annual Recurring Revenue (ARR).
- Conduct regular 1:1s, pipeline reviews, forecast check-ins, and deal strategy sessions.
- Identify upsell opportunities and churn risks using adoption insights and customer health metrics.
- Drive CRM and forecasting excellence through structured Salesforce workflows and team accountability.
- Collaborate cross-functionally with Customer Success, Support, and Enablement to optimize the customer journey.
- Support hiring, onboarding, quota planning, and territory design for the CAM team.
- Serve as a key contributor to the AMER region's commercial growth strategy.
Ideal Profile
- 3+ years of leadership experience in a B2B SaaS environment managing quota-carrying reps.
- Proven success in customer renewals, upsells, churn reduction, and NRR growth.
- Strong understanding of SaaS customer lifecycle metrics such as GRR, NRR, CLTV, and product adoption.
- Experience coaching mid-market or SMB SaaS teams managing large, high-volume account portfolios.
- Operationally disciplined with CRM experience (Salesforce ideally; Gainsight or similar tools preferred).
- Effective communicator and team builder, capable of collaborating across sales, customer success, and product teams.
- Based in or willing to relocate to Austin, TX for a hybrid work model (minimum 3 days/week onsite).
Why Lansweeper
- Join a scaling SaaS company with a global footprint and ambitious growth goals.
- Work in a customer-first culture where your impact on retention and expansion is recognized and rewarded.
- Collaborate with high-performing teams in a supportive and results-driven environment.
- Access strong enablement, sales operations, and leadership development support.
- Enjoy a competitive compensation package with base salary, commission, equity potential, and comprehensive benefits.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
What the Team is Saying
Lansweeper Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO for U.S. employees is presented as four weeks plus three personal days, alongside paid holidays, sick time, and bereavement leave. This is paired with flexible, hybrid scheduling to support time away and balance.
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Parental & Family Support — Paid parental leave is described as up to 16 weeks for a primary caregiver and four weeks for a secondary caregiver, with FMLA coverage referenced. These provisions indicate meaningful support during family events.
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Healthcare Strength — U.S. materials describe comprehensive medical coverage with HRA support, plus dental, vision, mental‑health benefits, and FSA availability. This breadth suggests strong core health protection.
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