Essential Functions:
Risk based Proactive Control testing:
• Support and execute proactive control testing across Global Customer Service & Operations (GCSO) including control testing for risk focused projects by using department guidelines, knowledge of best practices, and understanding of controls to provide management with an independent appraisal of the control environment surrounding business processes or activities.
• Support and execute in assessment and evaluation of control and risk descriptions to ensure they are well documented. Assesses the soundness, adequacy, compliance and cost-effectiveness of the enterprise's operational, financial and information systems controls and the accuracy, integrity and completeness of data integral to operations, including management reporting.
• Execute, Support and Assist with the preparation of testing scripts/checklists for use across GCSO.
• Execution with the development of internal procedures and templates for use in testing activities.
• Ensure and execute all aspects of a proactive testing assignment including planning, testing, and reporting results to HOD of countries globally.
• Issue root cause analysis and thematic issues
Project Management:
• Support, Execute and assist in projects, completing assigned tasks and responsibilities within budget and agreed timelines (and explaining variances).
• Communicate appropriately with identified stakeholders within Risk Operations and business management.
• Exhibits organization and multi-tasking skills required to successfully engage in simultaneous engagements.
Relationship Management
• Maintains a positive working relationship with team members, global stakeholders and sustains an ongoing relationship with key business contacts.
• Effectively maintains the appropriate level of communication with business management.
• Lead discussion with clients in developing action plans to resolve control issues or risks; handles the resolution of high risk issues with management
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Execute proactive control testing and assessments across Global Customer Service & Operations
- Prepare testing scripts, checklists, procedures and templates for control testing
- Assess and document control and risk descriptions; evaluate effectiveness and compliance
- Project management: deliver assigned tasks within budget and timelines
- Stakeholder relationship management and clear communication with business management
- Perform root cause analysis and drive resolution of high-risk issues
- Ability to manage multiple simultaneous engagements and organize work effectively
What the Team is Saying
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MetLife Compensation & Benefits Highlights
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Retirement Support — Feedback suggests retirement programs pair a 401(k) with company match and additional retirement plan structures, indicating a mature long‑term savings setup. This depth signals stability for employees prioritizing retirement security.
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Healthcare Strength — Comprehensive medical, dental, vision, disability, and life insurance are paired with wellness initiatives and 24/7 EAP access, indicating broad core coverage. HSAs/FSAs and second‑opinion resources further reinforce the healthcare offering.
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Parental & Family Support — Fertility coverage, personalized child/elder‑care guidance, adoption assistance, parental leave, and breast‑milk shipping for traveling nursing parents are highlighted. These supports extend benefits meaningfully beyond the basics.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
