- Ensure timely & accurate processing of claims
- Researching and resolving complex issues
- Analyze, validate and process transactions as per Desktop procedures
- Analyze and research all discrepancies in the claims report and mailbox
- Research, investigate and resolve outstanding items in claims reports & mailbox
- Resolve claim concerns, complete build requests and setup structure for claims
- Scripted calls to customer to gather claim feedback,
- Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email
- Utilize internal and external specialty resources to maximize impact on each claim file
- Ensure assigned targets are met in accordance with SLA and Internal standards
- Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.
- Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion
- Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types
- Ensure adherence to established attendance schedules
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Experience processing claims and ensuring timely, accurate claim transactions
- Ability to research, investigate and resolve complex claim issues and discrepancies
- Knowledge of and adherence to Desktop procedures (L3 & L4) for transaction processing
- Experience meeting SLA targets and quality standards defined by Process Excellence
- Clear and accurate written and verbal communication with employees, employers and stakeholders
- Experience performing scripted calls to customers and using templated communications
- Ability to utilize internal and external specialty resources to manage claim files
- Ability to complete build requests and set up claim structures
- Strong analytical skills to validate transactions and resolve mailbox/report items
- Adherence to established attendance schedules
What the Team is Saying
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MetLife Compensation & Benefits Highlights
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Retirement Support — Feedback suggests retirement programs pair a 401(k) with company match and additional retirement plan structures, indicating a mature long‑term savings setup. This depth signals stability for employees prioritizing retirement security.
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Healthcare Strength — Comprehensive medical, dental, vision, disability, and life insurance are paired with wellness initiatives and 24/7 EAP access, indicating broad core coverage. HSAs/FSAs and second‑opinion resources further reinforce the healthcare offering.
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Parental & Family Support — Fertility coverage, personalized child/elder‑care guidance, adoption assistance, parental leave, and breast‑milk shipping for traveling nursing parents are highlighted. These supports extend benefits meaningfully beyond the basics.
MetLife Insights
What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
