What You'll Do:
Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
Fosters a positive team environment and may provide coaching or mentoring to team members
Ensures confidentiality and accuracy of internal and external data
Performs ad-hoc projects and other duties as assigned
What You Need:
Bachelor’s Degree
0-3 years of experience preferred
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Skills Required
- Bachelor's degree
- 0-3 years of experience
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Experience in facilities management, maintenance management, building engineering, maintenance trades, or related fields
What the Team is Saying
.jpg)
.jpg)
Lessen LLC Compensation & Benefits Highlights
-
Healthcare Strength — Medical, dental, and vision coverage are paired with an employee assistance program offering on‑demand counseling, plus wellness programming/classes. Disability and life insurance are also included as part of the core package.
-
Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid parental leave, family medical leave, and volunteer time are part of the offering. These options point to broad time‑away support across categories.
-
Retirement Support — A 401(k) with company match is available as part of the financial benefits. Pre‑tax savings options and related financial protections round out the package.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
Gallery
Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
