The Account Representative is responsible for the day-to-day delivery of facilities services to a number of major client sites within a geographic territory or trade. This role plays an integral part in client work order management, operational support, and financial successes for the clients supported. This role works closely with the Team Lead to provide support to daily client challenges, execute on special projects or initiatives, and being a primary internal point of contact for the Team Lead, Customer, or Affiliate within the team.
What You'll Do:
Serve as a client point of contact for assigned locations, regularly interacting with customers, affiliates, and internal team members
Evaluate all client requests for urgency, efficacy, and necessity to ensure that the client’s maintenance needs are met in a timely manner, in line with the key metrics defined by the department
Manage all service requests by understanding the issue in context, following up with the appropriate resources for project completion, maintaining appropriate timelines, and communicating regularly with clients, vendors, and department leadership
Anticipate, take ownership of, and proactively manage client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
Developing and manage relationship with various client stakeholders including service location staff and their management, corporate functions, and the management offices for facilities-related programs and projects
Coordinate with and appropriately direct workflows among the client’s internal commodities and external service providers to ensure work is completed and accounted for per the client’s specifications
Coordination with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities-related issues
Ensure full utilization of warranty provisions (both equipment and service) and evaluate lease terms to ensure that client funds are not spent on repairs for which another party is liable
Coordinate with and provide direction to after-hours and weekend coverage teams to maintain 24/7 coverage of all client support activities
Fosters a positive team environment and may provide coaching or mentoring to team members
Ensures confidentiality and accuracy of internal and external data
Performs ad-hoc projects and other duties as assigned
Bachelor’s Degree
0-3 years of experience preferred
Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
Skills Required
- Bachelor's Degree
- 0-3 years of experience
- Experience in facilities management, maintenance management, building engineering, or maintenance trades
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
What the Team is Saying
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Lessen LLC Compensation & Benefits Highlights
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Leave & Time Off Breadth — Flexible or 'unlimited' PTO and paid parental leave are highlighted, with volunteer time also appearing in the package. Feedback suggests time‑off options are a meaningful element, particularly for exempt roles.
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Healthcare Strength — Medical, dental, and vision coverage are paired with on‑demand counseling/EAP and wellness resources. Feedback suggests the core health offering is solid and broadly aligned with market norms.
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Wellbeing & Lifestyle Benefits — Perks include pre‑tax commuter options, pet insurance, and wellness programming, with some roles noting home‑office stipends. Feedback suggests these extras add breadth beyond the basics.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
