What You'll Do:
Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.
Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
Achieve or exceed targets related to account growth and upsell according to plan.
Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
Proactively monitor and report client KPI and success metrics
Other duties as assigned.
What You'll Do:
A minimum of 5 years in roles related to account management or sales
Additional considerations made for experience focusing on property management
Have a comprehensive grasp of the residential single-family rental landscape, understanding its intricacies and demands.
Strong business acumen with an in-depth understanding of customer needs and pain points related to property management, renovation and maintenance operations.
Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.
Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
Financial analysis capabilities to make informed decisions based on financial data and profit margins.
Conflict resolution expertise to address and resolve potential disputes effectively.
Technical proficiency or awareness of the tools and techniques used in multifamily renovations.
Time management skills ensuring efficient handling of multiple accounts and projects.
Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.
Skills Required
- Minimum 5 years of experience in account management or sales
- Experience focused on property management
- Comprehensive understanding of the residential single-family rental landscape
- Business acumen and understanding of customer needs related to property management, renovation, and maintenance operations
- Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management
- Exceptional communication, negotiation, and presentation skills
- Proficiency with CRM software, data analytics software, spreadsheets, project management platforms, and communication software
- Financial analysis capabilities, including understanding financial data and profit margins
- Conflict resolution expertise
- Technical proficiency or awareness of tools and techniques used in multifamily renovations
- Time management skills for handling multiple accounts and projects
- Stakeholder management skills for working with property owners, contractors, and other parties
What the Team is Saying
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Lessen LLC Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage spans medical, dental, vision, mental‑health/EAP, and FSAs, with pet insurance and wellness programming also included. Together these elements indicate a broad core health package.
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Leave & Time Off Breadth — Offerings include flexible or “unlimited” PTO in some roles, paid parental leave, volunteer time, and an onsite mother’s room. This mix emphasizes time‑off flexibility and family support.
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Retirement Support — A 401(k) plan with company matching is consistently listed alongside life and disability insurance. These components strengthen long‑term financial benefits.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
