What You'll Do:
Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing
Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements
Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company
Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts
Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership
Analyze location alignment and capacity opportunities; recommends improvements to leadership
Understand varying scopes of work of our clients and convey those requirements to vendors
Establish and grow relationships with vendors
Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions
Work with operations team to identify and terminate underperforming vendors
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
Must be available to adjust work schedule during high peak periods when necessary
Travel, as needed, to meet vendors and assess and identify opportunities of growth or improvement of processes (potential travel of 10%)
What You Need:
Excellent Microsoft product skills - high-level experience with Excel and Word required
Experience/ability to setup/lead meetings or plan remote business events required
Bachelor’s degree or related experience
Experience in Facilities, Supply chain, or Procurement preferred
3-5 years customer service or related experience preferred
Role Specific Skills
Qualifications
Minimum Qualifications
Other Relevant Qualifications
Skills Required
- Bachelor's degree or related experience
- High-level experience with Microsoft Excel and Microsoft Word
- Experience or ability to set up and lead meetings or plan remote business events
- Experience in facilities, supply chain, or procurement
- 3-5 years of customer service or related experience
What the Team is Saying
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What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
