Jobs at Zeta

Provides first-level technical support for banking technology platforms by troubleshooting customer issues, triaging incidents, managing support tickets, documenting resolutions, maintaining knowledge-base content, and escalating complex problems to higher-level teams. The role collaborates with developers, system administrators, and business analysts while adhering to security, privacy, and compliance requirements.

Owns Zeta’s full learning and organizational development cycle, including needs analysis, capability diagnosis, instructional design, facilitation, vendor management, program delivery, learning analytics, and impact measurement. Leads organization-wide leadership, manager, certification, and functional training initiatives while managing learning budgets, policies, compliance training, LMS operations, dashboards, and reporting. Partners closely with HRBPs, business leaders, and People Success teams.

Own Zeta’s employer brand, internal communications, employee engagement, and culture initiatives. Responsibilities include shaping the employer value proposition, managing employer reputation, producing leadership and recruitment content, running communications campaigns, organizing company events, building AI-enabled workflows, and maintaining brand quality. The role also manages a team, budgets, vendors, engagement programs, and performance reporting.

Provides legal advice and transactional support across SaaS agreements, technology contracts, employment law, intellectual property, data protection, and portfolio management. Responsibilities include drafting and negotiating agreements, advising stakeholders on legal risks, managing external counsel, communicating contract obligations to non-lawyers, and improving legal templates and processes. The role requires collaboration across business, sales, finance, HR, information security, customers, vendors, and other stakeholders across multiple jurisdictions.

Provides legal counsel on technology agreements, SaaS contracts, employment law, intellectual property, data protection, transactions, and business operations across jurisdictions. Responsibilities include drafting and negotiating agreements, advising stakeholders on legal risks, managing external counsel, improving contract templates, and explaining obligations to non-lawyers. The role requires collaboration with business, sales, finance, HR, information security, customers, vendors, and leadership.

Own the reliability, scalability, performance, security, and operational excellence of PostgreSQL RDS and enterprise data platforms. Lead observability, performance tuning, backup and disaster recovery, Debezium and Kafka Connect operations, ETL and Airflow workflows, infrastructure automation, incident response, and continuous improvement. Partner with engineering and data teams while mentoring junior engineers and establishing best practices for resilient cloud data infrastructure.

Own a consumer banking product area, business-outcome metrics, roadmap, experiments, feature launches, analytics, user research, UX, and compliance coordination. Define hypotheses, instrumentation, specifications, and technical designs while partnering with engineering and cross-functional teams. Analyze results using SQL and product analytics tools, make ship-or-kill decisions, and support staged releases. Requires hands-on software development experience, strong experimentation skills, and product management experience.

Manage talent strategy and programs spanning career architecture, competency frameworks, performance management, talent reviews, succession planning, organizational change, and talent analytics. The role designs career ladders and performance cycles, identifies high-potential employees and critical roles, builds succession plans, tracks workforce metrics, and partners with the People Success team to support employee development and engagement.

Leads site reliability engineering initiatives focused on scalable infrastructure, automation, incident response, capacity planning, performance optimization, monitoring, security, disaster recovery, and continuous improvement. Manages infrastructure as code, cloud platforms, containers, CI/CD, and reliability tooling while leading, mentoring, and coaching SRE team members and resolving team conflicts.

Lead enterprise applications strategy and IT infrastructure governance, overseeing SaaS and on-prem platforms, vendor selection, integrations, data architecture, low-code development, service desk operations, compliance (ISO 27001/SOC 2), budgeting, and cross-functional change management to drive scalable, secure, and cost-efficient technology solutions.

Supports the CEO and founder by managing complex international travel, calendars, meetings, communications, follow-ups, research, presentations, reports, budgets, and events. The role requires confidentiality, strong organization, multitasking, project coordination, time-zone awareness, and flexibility for rotational shifts, weekends, and travel. The assistant will coordinate with internal teams, vendors, clients, and senior leaders while handling executive and personal operational responsibilities.

Own the employee lifecycle across onboarding, assimilation, offboarding, HR data governance, engagement, and employee support. Coordinate with HR, IT, Finance, Workplace, and managers to deliver accurate, compliant processes. Maintain HRIS data, manage documentation and final settlement inputs, conduct exit interviews, produce reports, and support site-level culture initiatives. Use automation, analytics, AI tools, and self-service solutions to improve efficiency and employee experience.

Owns US sales engineering for banking technology solutions as a hands-on individual contributor. Leads technical discovery, solution and reference architecture, coexistence planning, demos, proofs of concept, RFPs, security reviews, procurement, partner enablement, competitive positioning, and technical thought leadership. The role requires carrying complex banking deals through enterprise evaluation and contributing to seven-figure ARR wins while feeding customer insights into product strategy.

Serves as a strategic legal advisor for banking, payments, and fintech products across global markets. Provides product and regulatory counsel, drafts and negotiates financial-services, technology, SaaS, licensing, lending, card, and partnership agreements, and advises on RBI, NPCI, PPI, privacy, cybersecurity, and data-localization requirements. Supports regulatory filings, inspections, risk assessments, and legal playbooks while leading a legal team and partnering with Product, Compliance, Risk, banks, and technology providers.

Build and maintain AWS and Cloudflare cloud infrastructure, network automation, and production environments. Troubleshoot cloud, network, and CDN issues; develop automation, runbooks, and technical documentation; and support change management, audits, compliance, and security practices. The role also supports networking technologies including firewalls, WAF, DNS, SSL/TLS, and data center networking, while exploring AI tools for infrastructure operations and incident analysis.

The Manager - Finance will oversee financial accounting, accounts payable, audits, treasury operations, and corporate restructuring, ensuring compliance and leading a finance team.

Design, develop, tune, and maintain SIEM detection use cases and detection-as-code pipelines. Investigate and triage alerts across endpoint, network, cloud, and application signals with emphasis on Linux/macOS. Build log ingestion and parsing pipelines, maintain AWS OpenSearch SIEM operations, develop SOAR playbooks, and collaborate with engineering to onboard telemetry and improve detection coverage. Support AI-driven SIEM capabilities and continuously research emerging threats.

Operate and govern endpoint, network, email, cloud, and DLP security controls; map technical configurations to compliance frameworks (ISO27001, PCI‑DSS); support audits; manage risk exceptions, remediation tracking, and cross-functional security coordination.

Provide hardware and software technical support to users, close IT tickets within SLAs, coordinate with vendors and procurement, monitor servers and network devices, manage inventory, backups and profile migrations, maintain AV and Windows services (WSUS/WDS/SCCM), perform firmware/BIOS upgrades, handle Active Directory access, prepare reports, and plan维护 schedules.

Lead and establish a Site Reliability Engineering (SRE) function: provide technical leadership, build an inclusive SRE team, manage availability and performance of mission-critical services, drive automation to prevent recurrence, lead incident management to meet MTTR SLAs, ensure full alert coverage across application, infrastructure, security and flows, and manage project execution and deliverables.