Jobs at Zeta

Provides front-line technical support for enterprise banking technology customers and internal teams. Responsibilities include triaging and resolving issues, configuring products, managing payment transaction workflows, writing SQL queries, troubleshooting APIs and banking infrastructure, analyzing logs, investigating root causes, and collaborating with engineering, product, and QA teams. The role also requires documentation, process improvement, customer communication, and participation in 24/7 on-call support rotations.

Build and maintain monitoring, alerting, automation, and incident-response systems for large-scale distributed applications. Troubleshoot outages, perform root-cause analysis, improve system reliability, maintain runbooks, and automate operational tasks. The role requires cloud, Kubernetes, Linux, scripting, observability, networking, databases, CI/CD, and API gateway expertise, with a focus on scalable and maintainable production systems.

Strengthen cloud, Kubernetes, infrastructure, and software delivery security across AWS, Azure, and GCP. Assess cloud configurations, IAM, network exposure, vulnerabilities, CI/CD pipelines, infrastructure-as-code, containers, and Kubernetes environments. Develop security automation with Python and Bash, conduct monitoring and alert triage, support incident investigations, implement compliance controls, and drive remediation with engineering teams. Maintain security standards, hardening guidelines, documentation, and operational runbooks aligned with CIS, NIST, PCI DSS, ISO 27001, and OWASP.

Investigate and escalate security alerts as an L2 SOC analyst across AWS, Azure, Kubernetes, Cloudflare, endpoints, and Linux environments. Perform raw-log correlation using OpenSearch Query DSL and other query languages, conduct threat hunting, tune detections, develop use cases and UEBA rules, and map activity to MITRE ATT&CK. Mentor L1 analysts, manage handoffs, improve playbooks, support incident response, and provide compliance evidence.

Own product strategy and solutions engineering for Zeta’s banking technology portfolio. Define, package, price, and launch repeatable solutions for banks and fintechs; lead technical discovery, architecture, demos, proofs of concept, RFPs, security reviews, and procurement processes. Translate customer needs into platform roadmaps while preventing excessive customization. The role requires deep banking, card issuing, processing, compliance, economics, architecture, and enterprise sales expertise, with responsibility for winning major contracts and launching live programs.

Provides executive and personal assistance to the CEO, including complex international travel planning, calendar management, correspondence, meeting coordination, follow-ups, research, presentations, reports, and budgets. The role requires rotational shifts and weekends across global time zones, domestic and international travel, confidentiality, strong organization, and coordination with internal teams, vendors, clients, and senior leadership.

Provides first-level technical support for banking technology platforms by troubleshooting customer issues, triaging incidents, managing support tickets, documenting resolutions, maintaining knowledge-base content, and escalating complex problems to higher-level teams. The role collaborates with developers, system administrators, and business analysts while adhering to security, privacy, and compliance requirements.

Owns Zeta’s full learning and organizational development cycle, including needs analysis, capability diagnosis, instructional design, facilitation, vendor management, program delivery, learning analytics, and impact measurement. Leads organization-wide leadership, manager, certification, and functional training initiatives while managing learning budgets, policies, compliance training, LMS operations, dashboards, and reporting. Partners closely with HRBPs, business leaders, and People Success teams.

Own Zeta’s employer brand, internal communications, employee engagement, and culture initiatives. Responsibilities include shaping the employer value proposition, managing employer reputation, producing leadership and recruitment content, running communications campaigns, organizing company events, building AI-enabled workflows, and maintaining brand quality. The role also manages a team, budgets, vendors, engagement programs, and performance reporting.

Provides legal advice and transactional support across SaaS agreements, technology contracts, employment law, intellectual property, data protection, and portfolio management. Responsibilities include drafting and negotiating agreements, advising stakeholders on legal risks, managing external counsel, communicating contract obligations to non-lawyers, and improving legal templates and processes. The role requires collaboration across business, sales, finance, HR, information security, customers, vendors, and other stakeholders across multiple jurisdictions.

Provides legal counsel on technology agreements, SaaS contracts, employment law, intellectual property, data protection, transactions, and business operations across jurisdictions. Responsibilities include drafting and negotiating agreements, advising stakeholders on legal risks, managing external counsel, improving contract templates, and explaining obligations to non-lawyers. The role requires collaboration with business, sales, finance, HR, information security, customers, vendors, and leadership.

Own the reliability, scalability, performance, security, and operational excellence of PostgreSQL RDS and enterprise data platforms. Lead observability, performance tuning, backup and disaster recovery, Debezium and Kafka Connect operations, ETL and Airflow workflows, infrastructure automation, incident response, and continuous improvement. Partner with engineering and data teams while mentoring junior engineers and establishing best practices for resilient cloud data infrastructure.

Own a consumer banking product area, business-outcome metrics, roadmap, experiments, feature launches, analytics, user research, UX, and compliance coordination. Define hypotheses, instrumentation, specifications, and technical designs while partnering with engineering and cross-functional teams. Analyze results using SQL and product analytics tools, make ship-or-kill decisions, and support staged releases. Requires hands-on software development experience, strong experimentation skills, and product management experience.

Manage talent strategy and programs spanning career architecture, competency frameworks, performance management, talent reviews, succession planning, organizational change, and talent analytics. The role designs career ladders and performance cycles, identifies high-potential employees and critical roles, builds succession plans, tracks workforce metrics, and partners with the People Success team to support employee development and engagement.

Leads site reliability engineering initiatives focused on scalable infrastructure, automation, incident response, capacity planning, performance optimization, monitoring, security, disaster recovery, and continuous improvement. Manages infrastructure as code, cloud platforms, containers, CI/CD, and reliability tooling while leading, mentoring, and coaching SRE team members and resolving team conflicts.

Lead enterprise applications strategy and IT infrastructure governance, overseeing SaaS and on-prem platforms, vendor selection, integrations, data architecture, low-code development, service desk operations, compliance (ISO 27001/SOC 2), budgeting, and cross-functional change management to drive scalable, secure, and cost-efficient technology solutions.

Supports the CEO and founder by managing complex international travel, calendars, meetings, communications, follow-ups, research, presentations, reports, budgets, and events. The role requires confidentiality, strong organization, multitasking, project coordination, time-zone awareness, and flexibility for rotational shifts, weekends, and travel. The assistant will coordinate with internal teams, vendors, clients, and senior leaders while handling executive and personal operational responsibilities.

Owns US sales engineering for banking technology solutions as a hands-on individual contributor. Leads technical discovery, solution and reference architecture, coexistence planning, demos, proofs of concept, RFPs, security reviews, procurement, partner enablement, competitive positioning, and technical thought leadership. The role requires carrying complex banking deals through enterprise evaluation and contributing to seven-figure ARR wins while feeding customer insights into product strategy.

Serves as a strategic legal advisor for banking, payments, and fintech products across global markets. Provides product and regulatory counsel, drafts and negotiates financial-services, technology, SaaS, licensing, lending, card, and partnership agreements, and advises on RBI, NPCI, PPI, privacy, cybersecurity, and data-localization requirements. Supports regulatory filings, inspections, risk assessments, and legal playbooks while leading a legal team and partnering with Product, Compliance, Risk, banks, and technology providers.

The Manager - Finance will oversee financial accounting, accounts payable, audits, treasury operations, and corporate restructuring, ensuring compliance and leading a finance team.