Jobs at Upway

Lead and scale a large e‑bike workshop (future >100 mechanics). Own inspection, repair and quality control processes for many e‑bike types, hire and develop mechanics, optimize workshop workflows, and ensure bikes are delivery‑ready and technically excellent.

Lead the Equip vertical globally, owning P&L, supplier relationships, and go-to-market strategy. Build operational processes, optimize stock and delivery, and collaborate with Product, Tech, Operations and Marketing to launch features and drive revenue for accessories and customization.

Lead Benelux customer-facing operations across customer care, logistics, warranty, and new demand models. Manage a 15+ support team, own escalations and recovery, ensure quality, optimize inbound/outbound logistics and partner relationships, and implement operational improvements with product and central teams.

Support and improve operational flows for e-bike refurbishment: analyze data, build dashboards and processes, identify optimizations, manage and train warehouse technicians, and collaborate cross-functionally to scale operations and improve customer experience.

Lead and grow a 20+ warehouse team, design and own end-to-end operational flows, build processes and dashboards, analyze data to close gaps, collaborate cross-functionally, and drive high-quality customer experiences and continuous operational improvement.

Lead regional B2B growth by signing, onboarding and activating independent bike shops and regional chains. Purchase excess stock, negotiate favorable terms, deploy partner services, and maintain strong field relationships while using data to prioritize targets and drive daily usage of Upway’s trade-in tool.

Run on-site full production days (4–5/month) to film, capture multi-angle coverage, and edit long-form (5–15 min) YouTube episodes and repurposed shorts. Collaborate with host and marketing to structure episodes, direct on set, optimize pacing and retention, and develop channel formats and visual consistency.

Lead and build the US B2B sourcing team to secure high-quality second-hand e-bikes from retail partners and buying groups. Develop and execute US B2B sourcing strategy, optimize team KPIs, deploy partner services and communications, and design scalable sales processes and CRM workflows while spending time in the field.

Support and improve core operational workflows for the Upcenter: collect, inspect, repair, ship e-bikes, manage on-floor associates, train teammates, meet targets, and collaborate across operations to scale the refurbishment process.

Lead end-to-end product design across supply, operations, and e-commerce. Run user research, produce production-ready pixel-perfect designs, evolve cross-product design systems, prototype rapidly (including using AI), collaborate with PMs and engineers, and shape long-term product vision.

Lead and own operations for Upway's Stuttgart UpCenter: manage managers, associates and mechanics; set targets and P&L; design processes, dashboards and tools; analyze data to optimize flow and financial efficiency while supporting rapid growth.

Lead and grow a large e-bike workshop team (>100 mechanics). Own inspection, repair and quality control of diverse e-bike models, optimize workshop processes, prepare bikes for delivery, and provide technical leadership in hardware and software repair workflows.

Own B2B sourcing and sales in Germany: build and scale partnerships with retailers, leasing companies, manufacturers; purchase excess stock and trade-ins; negotiate favorable purchasing terms; optimize procurement processes and regional playbooks. Frequent travel to strengthen partner relationships and ensure consistent product quality.

Lead end-to-end performance marketing for Europe: build strategy across SEA, paid social and affiliates; launch and optimize campaigns (bids, keywords, creatives, landing pages); implement tracking and attribution; build dashboards; and allocate multi-million euro budgets to maximize customer acquisition and revenue.

Freelance SEO content writer producing human-written long-form articles (guides, comparisons, lifestyle) about e-bike culture. Collaborate with SEO and marketing to craft search-intent driven, conversion-focused content with strong storytelling and editorial quality. Must be a US-based bike enthusiast.

Serve as first point of contact for potential customers via email, chat, and phone; answer product questions, provide personalized bike/e-bike recommendations, drive conversions, contribute to knowledge base and training, coordinate with logistics for fulfillment, and report customer feedback to improve products and sales processes.

Lead and build the US B2B sourcing/sales team to secure high-quality used e-bikes from retail partners and buying groups. Define sourcing strategy, manage partner relationships, deploy new partner services, optimize sales operations, track KPIs, and drive team performance.

Lead and build a B2B sourcing team to secure high-quality second‑hand e-bikes from professional partners across France and Southern Europe. Define sourcing strategy, manage partner portfolios and KPIs, deploy partner services, and design scalable sales processes and CRM workflows. Coach the team, drive performance, and travel extensively to support field operations and partner relationships.

Lead and build the US B2B sourcing team to secure high-quality used e-bikes from retail partners and buying groups. Define US sourcing strategy, coach the team, optimize KPIs and sales operations, deploy partner services (pickup/dropoff/maintenance), and own partner communications and CRM workflows to scale sourcing and portfolio growth.

Manage end-to-end customer receipts and supplier invoices across multi-entity ledgers, review bank payments, reconcile fixed assets and inventory, ensure compliance with local GAAP and group rules, prepare VAT and other tax returns, and document financial processes to support international scaling.