Jobs at Upway

Supports daily inbound, workshop, and shipping operations at an eBike refurbishment center. Responsibilities include maintaining dashboards, analyzing operational KPIs, identifying process improvements, coordinating with logistics partners and European sites, and assisting with shift planning, material orders, and team meetings. The intern owns improvement projects involving workflows, floor space, spare parts, and cross-site operations.

Manage spare-parts inventory for e-bike repairs by recording stock movements, conducting inventories, supplying parts to mechanics, placing orders, contacting suppliers, and tracking deliveries. The role also supports additional operational projects and requires strong organization, teamwork, German and English fluency, bicycle knowledge, and on-site availability in Düsseldorf.

Own a Dutch bicycle region by acquiring, negotiating with, onboarding, and activating independent bike shops and regional chains. Manage partner relationships, drive daily use of Upway’s trade-in platform, purchase excess stock, and help deploy additional services such as pickup, drop-off, maintenance, and B2B sales. The role requires extensive regional travel, strong hunting and negotiation abilities, analytical route planning, native Dutch, professional English, and enthusiasm for bicycles.

Analyze and improve operational workflows, identify data-driven optimization opportunities, design processes and dashboards, maintain data quality, and manage and train warehouse technicians. Collaborate with Tech, Finance, and Marketing teams to support operational efficiency, customer experience, and company growth.

Run on-site full production days (4–5/month) to film, capture multi-angle coverage, and edit long-form (5–15 min) YouTube episodes and repurposed shorts. Collaborate with host and marketing to structure episodes, direct on set, optimize pacing and retention, and develop channel formats and visual consistency.

Own Upway’s leasing strategy and commercial performance across Germany, Austria, and Switzerland. Build and manage strategic enterprise partnerships, negotiate complex agreements, optimize purchasing, sell-through, and profitability, and improve leasing processes spanning invoicing, data, logistics, and warehousing. Identify AI and automation opportunities to increase operational efficiency and scalability while maintaining high standards for quality, service, and execution.

Lead and grow the Stuttgart e-bike workshop: manage and train mechanics, oversee inspection, repair and quality control across many e-bike models, prepare bikes for delivery, improve repair processes and workshop operations, and contribute hardware/software expertise.

Lead end-to-end product design across supply, operations, and e-commerce. Run user research, produce production-ready pixel-perfect designs, evolve cross-product design systems, prototype rapidly (including using AI), collaborate with PMs and engineers, and shape long-term product vision.

Own the full partner lifecycle for the Pacific Northwest: prospect, close, onboard, and manage retail, OEM, and independent shop partnerships to source and negotiate second‑hand e-bike inventory. Drive high-volume outbound outreach, represent the brand in-market, travel to meet partners, collaborate with ops/marketing/product, and deliver against aggressive regional revenue and sourcing targets.

Own B2B sourcing and sales in Germany: build and scale partnerships with retailers, leasing companies, manufacturers; purchase excess stock and trade-ins; negotiate favorable purchasing terms; optimize procurement processes and regional playbooks. Frequent travel to strengthen partner relationships and ensure consistent product quality.

Lead and scale a large e-bike workshop (>100 mechanics), manage inspection, repair and quality-control processes for diverse e-bike models, hire and develop mechanics, optimize workshop workflows, and ensure bikes are delivery-ready with high technical and visual standards.

Lead end-to-end performance marketing for Europe: build strategy across SEA, paid social and affiliates; launch and optimize campaigns (bids, keywords, creatives, landing pages); implement tracking and attribution; build dashboards; and allocate multi-million euro budgets to maximize customer acquisition and revenue.

Own and optimize warehouse operations for refurbishing and delivering e-bikes: lead mechanics and associates, design processes, manage suppliers, build dashboards, analyze data to improve customer experience and financial efficiency, and support fast-paced expansion.

Lead and grow a large e-bike workshop team (>100 mechanics). Oversee inspection, repair, quality control, and preparation of diverse e-bike types. Improve workshop processes, manage operational delivery, and provide hands-on technical leadership in bicycle and e-bike hardware/software.

Lead and own operations for Upway's Stuttgart UpCenter: manage managers, associates and mechanics; set targets and P&L; design processes, dashboards and tools; analyze data to optimize flow and financial efficiency while supporting rapid growth.

Build and run the treasury and financing function: forecast cash needs, manage banking relationships, define financing strategy, optimize multi-currency cash reserves, and support founders on finance projects.

Create high-quality, human-written SEO content about e-bikes, producing consistent long-form articles (guides, comparisons, lifestyle) that match search intent, educate readers, and drive conversions. Collaborate with the SEO and marketing team to set priorities, align structure and messaging, and continuously improve content performance. No AI-generated articles; authentic bike expertise and engaging storytelling required.

Produce short-form, conversion-driven UGC (TikTok/Reels/paid ads) on-site at Upway UpCenters in NY or LA. Create consistent weekly videos that turn real customer scenarios into simple, compelling content to drive e-bike sellers, iterate on hooks and messaging based on performance.

Lead and scale Upways People function as a leadership team member: build pragmatic HR foundations, own end-to-end talent acquisition, manage employee relations and compliance (France/multi-country), enable managers, deploy HR systems, and drive people analytics and operational processes to support fast growth and international expansion.

Freelance SEO content writer producing human-written long-form articles (guides, comparisons, lifestyle) about e-bike culture. Collaborate with SEO and marketing to craft search-intent driven, conversion-focused content with strong storytelling and editorial quality. Must be a US-based bike enthusiast.