The Role
Owns people operations and office management for the DACH organization, including German payroll coordination, employment contracts, onboarding and offboarding, HR compliance, employee records, office services, suppliers, events, budgets, and process improvements. Acts as a key contact for Berlin office and warehouse staff while partnering with leadership and external providers.
Summary Generated by Built In
Upway is the leading platform selling refurbished e-bikes in Europe and the US. Our mission is to make electric mobility accessible to everyone. As People OPS & Office Manager, you will own the people operations and office backbone of our DACH organization.
You will play a critical role across people operations (payroll, contracts, employee lifecycle), HR administration and compliance, and office management for our Berlin sites (Upcenter and managers), working closely with the GM DACH and our external partners (accountant, payroll provider, service providers).
This role is ideal for a highly organized, people person, detail-oriented person who thrives on running reliable processes autonomously in a fast-paced environment.
Key Responsibilities
- Payroll: prepare monthly payroll with our accountant/payroll provider (working hours, sick leave, vacation), check payslips
- Contracts and employee lifecycle: draft and manage employment contracts, amendments and certificates; run onboarding and offboarding end-to-end (paperwork, equipment, system access)
- Safety and people compliance: ensure compliance with occupational health and safety requirements, maintain employee records, ensure compliance with German labour law and internal HR policies, and act as first point of contact for warehouse staff and operations in Berlin regarding people topics.
- Office management & team events: manage office services and supplies (incl work clothes), own the relationships with service providers, handle mail and document filing, manage the office budget
- Process improvements: identify gaps in HR and office processes and fix them so they scale with the team
Skills, Knowledge and Expertise
- 3+ years of experience in HR administration, people operations or office management, ideally in a startup or scale-up
- Hands-on experience with German payroll preparation and coordination with external payroll accountant, employment contracts
- Exceptional organization, attention to detail and discretion with confidential information
- Service Orientation: Solution-driven, with a genuine drive to make colleagues work easier.
- Familiarity with HR tools (e.g. Personio) and strong Google Workspace/Excel skills
- Fluent German and very good English (written and spoken)
Benefits
- Full ownership of your scope: you are the reference for people operations and office management in DACH, not one piece of a large HR department
- Direct line to the GM DACH and the leads: close collaboration with leadership and visibility on how the organization runs
- Build, not just maintain: shape and scale the processes behind a fast-growing team across office and warehouse (UpCenter) staff in DACH
- Mission-driven company: help make electric mobility accessible while extending the lifecycle of e-bikes
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Skills Required
- 3+ years of experience in HR administration, people operations, or office management
- Experience in a startup or scale-up environment
- Hands-on experience preparing and coordinating German payroll with an external payroll accountant
- Experience managing employment contracts
- Exceptional organization and attention to detail
- Discretion handling confidential information
- Service-oriented and solution-driven approach
- Familiarity with HR tools such as Personio
- Strong Google Workspace and Excel skills
- Fluent German
- Very good written and spoken English
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The Company
What We Do
Upway is a leading international marketplace for certified pre-owned electric bikes. Founded in 2021, the company specializes in the refurbishment and resale of e-bikes, aiming to make sustainable electric mobility accessible and affordable. Upway operates an extensive circular mobility network, partnering with retailers and individuals to recondition bikes and provide them with a one-year warranty across multiple countries, including the US and Europe.
