Jobs at SolarSquare

Manage post-sales relationships with residential solar customers by guiding onboarding, supporting product adoption, resolving concerns, monitoring customer health, maintaining CRM records, coordinating issue resolution, collecting feedback, and identifying upsell, cross-sell, and referral opportunities.

Manage post-sale customer communication throughout residential solar projects. Provide progress updates, resolve complaints and escalations with internal teams, monitor installation quality, oversee documentation and handovers, collect feedback, and support initiatives improving NPS, reducing cancellations, and driving referrals.

Manages post-sale customer experiences for residential solar projects. Serves as the primary customer contact, provides project updates, resolves escalations with internal teams, monitors installation quality, oversees documentation and handovers, collects feedback, and supports initiatives to improve NPS, reduce cancellations, and increase referrals. The role requires strong communication, coordination, empathy, CRM and spreadsheet familiarity, local travel, and weekend availability.

Manages residential solar project operations across a cluster, supervising Project Owners and Coordinators, tracking KPIs, milestones, profitability, and delivery timelines. Coordinates with design, customer service, purchasing, and installation teams; reviews bills of materials; monitors installations remotely; handles customer escalations; supports crew onboarding, recruitment, and team development. Daily local travel and occasional intercity travel are required.

Own residential solar projects from post-sale handover through installation and commissioning. Plan timelines, allocate materials and teams, coordinate design, supply chain, installation, vendors, and service teams, validate site readiness, ensure quality and safety compliance, manage customer communication, complete documentation and net-metering coordination, and report project progress and escalations. The role requires field execution, regional travel, local-language communication, and weekend availability.

Plan and execute below-the-line marketing activities, including events, promotions, brand activations, and city campaigns. Build vendor and agency networks, develop partnerships, generate leads, and support business growth. Coordinate closely with city and regional leadership, manage campaign operations, and contribute sales and marketing expertise while leading teams and delivering initiatives under pressure.

Manage and grow channel partnerships for residential solar sales across assigned cities. Responsibilities include identifying and onboarding partners, providing training, maintaining relationships, activating partner networks, developing joint sales and marketing plans, monitoring performance, supporting conversions, analyzing market trends, and preparing reports. The role requires regional market knowledge, strong communication and negotiation skills, CRM and office software proficiency, and travel within the state as needed.

Manage post-sale customer experiences for residential solar projects. Serve as the primary customer contact, provide project updates, resolve complaints and escalations, coordinate with internal teams, monitor installation quality, oversee documentation and handovers, collect feedback, and support initiatives that improve NPS, reduce cancellations, and drive referrals.

Monitors and audits customer interactions for process adherence, compliance, communication quality, and customer handling. Maintains quality scorecards and reports, identifies recurring performance gaps, delivers structured feedback, conducts calibration sessions, tracks quality trends, and recommends corrective actions to improve customer experience and conversion effectiveness.

Own field-facing products and operational workflows spanning sales, installation, project management, and post-install service. Partner with operations, engineering, design, and analytics to translate on-ground challenges into scalable systems. Drive discovery, define requirements and success metrics, improve efficiency, reduce manual work and escalations, and make trade-offs that support reliable business growth.

Manage the complete B2C sales cycle for residential solar customers, from lead generation through order and payment collection. Maintain customer accounts, respond to inquiries across multiple channels, process orders, analyze customer feedback, resolve conflicts, coordinate stakeholders, and document technical issues, complaints, and compliments. The role requires strong communication, problem-solving, customer engagement, teamwork, and MS Office skills.

Build and maintain scalable Node.js backend systems, RESTful APIs, internal and third-party service integrations, and microservices. Optimize performance, troubleshoot issues, and implement caching, logging, and monitoring. Collaborate with frontend engineers, product managers, and stakeholders on architecture, code reviews, testing, documentation, and sprint planning. Deploy and manage services using Docker, Kubernetes, and cloud platforms in an agile environment.

Lead and mentor a full-stack engineering team while defining technical strategy, architecture, and roadmap for MERN platforms. Drive scalable system design, coding and testing standards, CI/CD, deployments, observability, cloud infrastructure optimization, security, and technical debt management. Partner with Product, Design, and Business teams, track delivery metrics, recruit talent, and foster engineering excellence in a high-growth startup environment.

Supports rooftop solar project execution by preparing net metering and subsidy applications, coordinating with DISCOMs and government agencies, tracking permits and approvals, maintaining regulatory records, supporting inspections and site visits, and keeping internal stakeholders informed. The role also builds government relationships, manages local stakeholders, and helps operations teams meet compliance timelines.

The QHSE Engineer will oversee quality, health, safety, and environmental compliance across solar project sites. Responsibilities include conducting inspections and audits, identifying hazards, delivering safety training, investigating incidents, maintaining compliance documentation, supporting ISO standards, coordinating with project and procurement teams, and monitoring environmental impacts. This field-focused role requires frequent travel, strong reporting and communication skills, a valid driving license, and flexibility for weekend or extended work during critical activities.

Oversee quality, health, safety, and environmental compliance across solar project sites and operations. Conduct inspections, audits, risk assessments, safety training, incident investigations, and corrective-action planning. Maintain QHSE documentation and support ISO 9001, ISO 14001, and ISO 45001 compliance. Coordinate with project, operations, and procurement teams, monitor environmental impacts, and ensure adherence to statutory regulations, PPE requirements, and sustainability goals. Frequent field travel, weekend, and extended-hour work may be required.

Manage and optimize top-of-funnel PPC and paid social campaigns across Google and Meta to generate qualified residential solar leads. Responsibilities include campaign setup, audience targeting, keyword research, ad copy and creative testing, budget allocation, bid management, conversion tracking, funnel optimization, KPI reporting, competitor monitoring, and improving ROI and CPA. Collaborate with marketing, content, design, pre-sales, and field sales teams.

Plan and execute below-the-line marketing activities, including events, roadshows, exhibitions, promotions, brand activations, and city campaigns. Build vendor and agency networks, develop innovative initiatives to increase brand awareness, coordinate with city and operations leaders, and identify partnerships and business opportunities. The role also requires supporting sales and marketing activities, managing multiple priorities, and operating effectively under pressure.

Manages operational excellence for residential and C&I solar installation projects. Coordinates project teams and ground operations, tracks end-to-end project journeys, monitors delays, maintains dashboards and closure reports, calculates manpower capacity, conducts root-cause analysis, and reports operational KPIs. Serves as the communication bridge between field teams and management while ensuring timely issue resolution, process adherence, stakeholder coordination, and project execution.

Evaluates field sales interactions, customer conversations, scripts, and overall experience quality. Identifies communication gaps, objections, missed behaviors, and effective practices; converts customer feedback into FAQs and coaching guidance. Partners with sales and training teams to improve pitches, monitor value proposition consistency, and measure the impact of coaching through behavioral and customer-response trends.