Teams at SolarSquare

Manage post-sales relationships with residential solar customers by guiding onboarding, supporting product adoption, resolving concerns, monitoring customer health, maintaining CRM records, coordinating issue resolution, collecting feedback, and identifying upsell, cross-sell, and referral opportunities.

Manage post-sale customer communication throughout residential solar projects. Provide progress updates, resolve complaints and escalations with internal teams, monitor installation quality, oversee documentation and handovers, collect feedback, and support initiatives improving NPS, reducing cancellations, and driving referrals.

Manages post-sale customer experiences for residential solar projects. Serves as the primary customer contact, provides project updates, resolves escalations with internal teams, monitors installation quality, oversees documentation and handovers, collects feedback, and supports initiatives to improve NPS, reduce cancellations, and increase referrals. The role requires strong communication, coordination, empathy, CRM and spreadsheet familiarity, local travel, and weekend availability.