The Role
Manage post-sale customer communication throughout residential solar projects. Provide progress updates, resolve complaints and escalations with internal teams, monitor installation quality, oversee documentation and handovers, collect feedback, and support initiatives improving NPS, reducing cancellations, and driving referrals.
Summary Generated by Built In
About SolarSquare Energy
Role - Customer Delight Manager
Role Overview
What We Offer
At SolarSquare, we’re building the Home-Energy brand of future India. We help Indian homes transition to clean, affordable solar energy, moving away from coal-based electricity. As a full-stack D2C residential solar brand, we design, install, finance, and maintain solar systems for homeowners across India.
In just 3 years, we’ve become the leading residential solar brand in India—driven by:
Uncompromising product quality
Best-in-class customer service
Seamless, tech-driven solar adoption
Know us better:
- TechCrunch Article
- Elevation Capital Podcast
- Startup Success – ₹200 Cr Revenue
- The Climate Conversations Podcast
Role - Customer Delight Manager
Department - Operations
Reporting To - State Operations Head (SOH)
Employment Type - Full-time
As a Customer Delight Manager, you will be the face of SolarSquare for our customers post-sale—ensuring every customer journey is smooth, timely, and delightful. Your mission is to transform installations into memorable experiences, driving top-tier service and post-installation satisfaction.
You will manage on-ground customer communication, handle escalations, coordinate internally for issue resolution, and ensure every solar project ends with a delighted customer.
If you're obsessed with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.
Key ResponsibilitiesCustomer Communication & Engagement
Serve as the primary point of contact for customers during project execution
Provide regular updates on progress, timelines, and post-installation support
Handle complaints, queries, or concerns with empathy and urgency
with customer satisfaction, love solving operational challenges, and want to make a real impact in India's clean energy journey—this role is for you.Key ResponsibilitiesCustomer Communication & EngagementServe as the primary point of contact for customers during project execution
Provide regular updates on progress, timelines, and post-installation support
Handle complaints, queries, or concerns with empathy and urgency
Escalation & Issue ResolutionIdentify pain points during design, installation, or documentation
Proactively resolve customer escalations in coordination with internal teams (Ops, Design, Legal, Service)
Ensure TAT and NPS targets are met or exceeded
Quality MonitoringConduct post-installation quality checks (remotely or in-person where needed)
Ensure checklists, system readiness, and final handovers meet SolarSquare standards
Documentation & HandoverOversee proper documentation of project status, net metering, and compliance closure
Coordinate final handovers and feedback collection
Feedback & ImprovementCapture customer feedback and escalate insights to improve processes
Support initiatives to improve NPS, reduce cancellations, and drive referrals
Key Requirements
Education:
Graduate (any discipline). Background in engineering, customer service, or operations is a plus.
Experience:
1–5 years in customer success, project coordination, operations, or service roles.
Skills:
Excellent verbal and written communication (Local language + Hindi/English)
Customer-first approach and empathy under pressure
Strong coordination and multitasking ability
Familiarity with CRMs and Google Sheets
Other Requirements:
Smartphone with internet
Willingness to travel locally and work weekends
Preferred Female Candidate
Attractive salary + performance-based incentives
Fast-track growth in the booming clean tech sector
Structured onboarding & training
Opportunity to make real impact in India's clean energy movement
Skills Required
- Graduate degree in any discipline
- 1-5 years of experience in customer success, project coordination, operations, or service roles
- Excellent verbal and written communication in a local language, Hindi, and English
- Customer-first approach and empathy under pressure
- Strong coordination and multitasking ability
- Familiarity with CRM systems and Google Sheets
- Smartphone with internet access
- Willingness to travel locally and work weekends
- Engineering, customer service, or operations background
- Female candidate
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The Company
What We Do
SolarSquare is India's most trusted and fastest growing residential solar company. We bring trust, transparency, financing and best-in-class after sales service to every home owner looking to go solar. Our aim is to become India's #1 rooftop solar brand and empower 100k homes to go solar by 2024.
