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Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Own end-to-end onboarding for new customers from contract signing through go-live. Manage multiple implementations, configure POS software, coordinate hardware installations, train users, troubleshoot technical issues, and ensure implementation readiness. Partner cross-functionally with Sales, Support, Product, and Engineering while maintaining project plans, documentation, and proactive customer communication. Travel regularly to customer locations, including occasional evenings, weekends, overnight stays, and Sunday installations.
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.
Artificial Intelligence • eCommerce • Fintech • Payments • Retail • Software • Analytics
Sell Scotch’s POS and operating system, including hardware, software, payments, and e-commerce, to liquor store owners. Manage inbound and outbound prospecting, conduct frequent calls, explain technology value to small-business buyers, meet sales targets, and collaborate with onboarding and support teams to ensure successful merchant transitions. The role requires strong SMB technology or beverage alcohol sales experience and residence in Connecticut or Rhode Island.
