Teams at Scotch

Provide expert-level Tier 2 technical support for Android-based POS solutions, troubleshoot issues, and collaborate with clients and developers for efficient resolution.

Run live onboarding trainings and occasional in-person sessions, manage the Post-Install Intercom inbox with tight SLAs, create scalable training materials (videos, guides, walkthroughs), identify and flag at-risk merchants, coordinate handoffs to support, and provide product feedback to improve new-customer adoption and retention.

Travel nationwide to install, configure, and commission POS hardware and software. Run cabling, connect peripherals, troubleshoot on-site, test end-to-end, train staff, document installations, manage tools and travel logistics, and report status to deployment teams.