Jobs at SchoolsFirst FCU

Resolves delinquent vehicle loans through calls, correspondence, repayment plans, settlements, repossession actions, account maintenance, and collection referrals. Reviews accounts, prepares required notices, coordinates with tow yards and government agencies, negotiates fees, audits vendor invoices, and supports reporting and compliance activities. Provides personalized assistance to members while following applicable regulations and organizational procedures.

Designs, administers, secures, and continuously improves Microsoft 365, Copilot, Power Platform, SharePoint, OneDrive, Azure, and identity platforms. Responsibilities include governance, automation, monitoring, troubleshooting, access management, compliance, infrastructure optimization, vendor coordination, documentation, incident response, and second-tier engineering support. The role participates in a 24/7/365 paid on-call rotation and supports enterprise integrations across Microsoft Entra ID, Active Directory, security tools, and broader IT systems.

Resolves delinquent vehicle loans through calls, correspondence, repayment plans, settlements, account maintenance, repossession processes, vendor coordination, audits, and regulatory documentation. Reviews accounts for collections, litigation, repossession, lien objections, deficiency balances, and agency placement while assisting members and maintaining accurate records.

Develops, modifies, tests, debugs, documents, and maintains low-complexity application software under direct supervision. Implements new functionality, customizes existing applications, provides system support, and follows credit union coding and documentation standards. The role requires adapting to multiple technologies, researching emerging tools, and collaborating with users and technical personnel to deliver accurate and interoperable software solutions.

Performs routine accounting duties including invoice coding and payment, general ledger maintenance, account reconciliations, cash balancing, wire transfers, fixed-asset and investment records, accruals, reimbursements, and Federal Reserve deposits. Provides backup support across accounting functions, participates in related projects, and follows regulatory compliance and training requirements.

Resolves delinquent vehicle loans through calls, correspondence, repayment negotiations, settlements, repossession support, account maintenance, vendor coordination, audits, regulatory compliance, and collection agency referrals. Assists members with personalized payment solutions and handles documentation, notices, impounded vehicles, invoices, reporting, and related account activities.

Supervises branch staff and ensures prompt, accurate member service. Resolves account issues, processes transactions, provides credit union product information, and supports consultative sales. Manages staffing, scheduling, training, performance evaluations, and work allocation while coordinating productivity initiatives. Communicates organizational standards, supports regulatory compliance and audits, streamlines operations, and serves as acting manager when needed.

Administer and support enterprise Cisco network infrastructure, including routing, switching, wireless, SD-WAN, monitoring, branch and ATM connectivity. Install, configure, patch, upgrade, troubleshoot, and document network systems while monitoring performance and resolving incidents. Lead root-cause analysis for major incidents, support escalations, coordinate with vendors and engineering teams, maintain standards and runbooks, and participate in 24x7 on-call coverage. Travel to remote offices and ATM locations up to 50% of the time.

Provides technical leadership for enterprise API architecture, development, governance, security, integration, and support. Leads complex initiatives across the full software development lifecycle, establishes API-first standards, designs secure and scalable RESTful services, mentors developers, and oversees reviews, testing, deployment, observability, documentation, and production support. Coordinates project delivery, evaluates technologies, partners with business and security teams, manages schedules and dependencies, and reports governance and performance metrics.

Designs and delivers enterprise-focused technology solutions aligned with business objectives, IT architecture standards, security, scalability, reliability, and performance requirements. Acts as a bridge between technical and business stakeholders, develops architecture artifacts and roadmaps, evaluates technologies and vendors, documents existing systems, conducts peer reviews, and supports solution development, integration, testing, delivery, and sustainment.

Performs financial, treasury, and data analytics supporting liquidity management, forecasting, funding cost analysis, investment reporting, and balance sheet decisions. Develops SQL-based reporting processes, dashboards, and analytical tools; analyzes large datasets; conducts variance, trend, and financial modeling; prepares financial reports; supports close and reconciliations; collaborates across teams; and facilitates project deliverables and testing.

Develop, configure, customize, test, troubleshoot, document, and support moderately complex ServiceNow applications throughout the software lifecycle. Build application components, Service Portal widgets, and platform enhancements using ServiceNow capabilities, JavaScript, Glide APIs, AngularJS, HTML, and CSS. Apply SDLC, Agile, coding, and testing standards while supporting platform stability. Collaborate with teams, resolve system issues, maintain documentation, and stay current with ServiceNow and emerging AI capabilities.

Monitors security events across SIEM, intrusion detection, firewall, system, application, and database sources. Maintains security procedures and documentation, conducts security assessments, evaluates security requirements, supports policy and metrics development, ensures system and application compliance, advises users and management, and assists with information security projects.

Provides senior-level production application support for Symitar, OpCon, UiPath, Axway, and approximately 6,000 daily automations. Leads incident triage, root-cause analysis, monitoring, release and change coordination, application onboarding, vendor escalations, disaster recovery, and high-impact event recovery. Partners with development and automation teams to improve reliability, mentors junior support staff, manages operational initiatives, and participates in a 24x7 on-call rotation.

Provides advanced endpoint support and system administration, including troubleshooting hardware, software, networks, mobile devices, and security issues. Configures and deploys devices using endpoint management tools, manages software updates, maintains asset records, supports equipment lifecycles, monitors service-level performance, and assists remote or branch offices. The role also coordinates hardware refreshes, supports office relocations, enforces endpoint security baselines, and mentors junior staff.

Gathers, cleans, analyzes, and visualizes complex data to produce reports, dashboards, metrics, trends, and actionable business insights. Collaborates with stakeholders to define data requirements, validate data accuracy, address data challenges, maintain SQL scripts and recurring workflows, and improve reporting processes. Supports data-related projects and develops technical expertise while complying with applicable regulations and training requirements.

Provides technical leadership for the enterprise endpoint security program, securing and maintaining Windows, macOS, and mobile device fleets. Designs endpoint architecture, security configurations, EDR and EPP solutions, vulnerability management processes, and zero-trust-aligned controls. Leads endpoint lifecycle and refresh projects, integrates endpoint systems with identity and networking platforms, and automates deployment, configuration, inventory, and management tasks using PowerShell, Python, and Bash. Mentors administrators and drives standardization, compliance, troubleshooting, and process improvement.

Leads complex endpoint and mobile device fleet operations, including platform migrations, device deployments, security patch management, compliance enforcement, monitoring, reporting, and automation. Collaborates with IT, networking, security, and systems teams to integrate endpoint technologies, validate solutions, mitigate threats, and improve operational efficiency. Uses Intune, Jamf, Azure AD, and scripting tools across Windows, macOS, and iOS environments.

Perform financial research and reporting, analyze large datasets, build dashboards and models (SQL, Tableau, Dundas), support month-end/year-end close, reconcile accounts, and provide actionable insights for operational and strategic decisions.

Reviews member transactions and account activity for suspicious behavior and regulatory violations. Conducts BSA/AML, OFAC, enhanced due diligence, and fraud investigations; prepares Currency Transaction Reports and Suspicious Activity Reports; researches regulations; maintains reporting exemption records; analyzes compliance metrics; and supports regulatory audits and examinations.