Teams at SchoolsFirst FCU

Leads operations, architecture, integration, support, and enhancement delivery for data platforms including Snowflake, Qlik, and Boomi. Provides technical guidance to database engineers and support teams, manages project assignments and timelines, improves platform efficiency and uptime, establishes development processes, and coordinates Agile/DevOps initiatives. Designs database and integration solutions, supports applications throughout the SDLC, evaluates automation opportunities, researches technologies, reports status, and mentors team members.

Reviews member transactions and account activity for suspicious behavior, investigates BSA/AML and OFAC alerts, files Currency Transaction Reports and Suspicious Activity Reports, conducts enhanced due diligence, researches regulatory requirements, and supports audits and examinations. The role also assists with compliance metrics, reporting, regulatory questions, and maintaining exempt-customer records.

Designs, configures, administers, monitors, and troubleshoots Genesys Cloud and telecommunications infrastructure. Responsibilities include contact center availability, performance tuning, capacity planning, disaster recovery, vendor management, API integrations, documentation, root cause analysis, security compliance, and 24x7 on-call support. The role collaborates with architects, project managers, vendors, and business stakeholders to deliver highly available UCaaS and CCaaS solutions.