Teams at SchoolsFirst FCU

Deploy, manage, and optimize the Splunk platform and observability tooling. Onboard data sources, build SPL queries and dashboards, monitor platform health, tune performance, respond to incidents/on-call rotations, support Java and .NET applications, perform root cause analysis, and collaborate across engineering, security, and operations to maintain reliable, secure enterprise services.

Support consumer lending business unit compliance by developing test scripts, monitoring regulatory changes, reviewing disclosures/marketing, conducting legal research, managing testing calendar, supporting examinations, recommending process and training improvements, and ensuring adherence to policies and regulations.

Design, install, configure, monitor, and troubleshoot contact center and IP telephony systems (Genesys Cloud and related UC/CC technologies). Ensure availability, capacity, performance, disaster recovery, vendor management, SOP documentation, and provide on-call/after-hours support.