We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Endpoint Operations Representative IIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$29.79 - $44.68Scheduled Weekly Hours:
40- Independently troubleshoot and resolve intermediate-level hardware, software, and network issues. Handle more complex cases before escalating.
- Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE. Support software installations and updates across the fleet.
- Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
- Assist in supporting mobile devices through MDM platforms (iOS, Android). Configure and troubleshoot mobile applications and device policies.
- Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
- Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
- Enforce basic security protocols, including ensuring devices meet security baselines and reporting on compliance issues.
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
- High School Diploma or GED required
- 1-3 years of prior related experience required
- Azure Fundamentals (AZ-900) preferred
- ITIL 4 Foundation preferred
- Good IT Support Certification preferred
- Participation in the CA DMV pull program may be required depending on assignment
- System Administration:
- Advanced endpoint device configuration and troubleshooting
- OS deployment and system imaging (Windows, macOS)
- Enterprise software deployment and management
- Asset lifecycle and inventory management
- Advanced diagnostics and hardware repair
- Security and Access Management:
- Group Policy administration
- Disk encryption management (BitLocker, FileVault)
- Account provisioning and management
- Security patch deployment
- VPN configuration and support
- Enterprise Tools Proficiency:
- System management platforms (SCCM/MECM, Intune, JAMF)
- Active Directory administration
- Technical Operations:
- PowerShell and command-line operations
- Data backup and recovery procedures
- Advanced network troubleshooting
- Mobile device management
- Project Implementation:
- Hardware refresh coordination
- Software deployment management
- Office relocation support
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Skills Required
- High School Diploma or GED
- 1-3 years of prior related experience
- Azure Fundamentals AZ-900 certification
- ITIL 4 Foundation certification
- IT support certification
- Participation in the California DMV pull program, depending on assignment
SchoolsFirst FCU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SchoolsFirst FCU and has not been reviewed or approved by SchoolsFirst FCU.
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Healthcare Strength — Employer-paid medical, dental, and vision coverage for employees and families is prominently featured and stands out as a core element of total rewards. Additional protections like life and disability insurance reinforce confidence in the benefits package.
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Retirement Support — A strong employer 401(k) match with clear vesting, combined with financial wellness resources, signals meaningful long-term support. Retirement offerings are positioned as a key differentiator within total compensation.
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Leave & Time Off Breadth — Generous PTO from the start, paid holidays, and options like PTO cash-out plus special leave days broaden time-off flexibility. Time-away benefits are emphasized as an important component of overall value.
SchoolsFirst FCU Insights
What We Do
Since our founding in 1934, we have been singularly focused on one thing: providing World-Class Personal Service and financial security to California school employees and their families. This isn't just something we say — everything we do, every decision we make, is with an unwavering commitment to serving the best interests of Members. Although we offer products and services similar to other financial institutions, our structure and culture are vastly different. Banks are for profit, while credit unions are Member-owned financial cooperatives, meaning our excess earnings are returned to our Members in the form of lower rates on loans, higher rates on savings, low-to-no fees, and many complimentary services. We take to heart the "people helping people" philosophy, the principle on which credit unions were founded. We pledge ourselves to this idea through our steadfast dedication to Member service and actively supporting the communities we serve through events, donations, scholarships, and financial literacy programs. Today, we're the largest credit union serving school employees, and the largest in California with more than 1.5 million Members and more than $36 billion in assets. Our financial stability can be attributed to one thing: continually providing our Members with World-Class Personal Service to help them better their financial lives.
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