Jobs at respond.io

Own and produce Knowledge Base content that reliably grounds AI features, then expand to product UX microcopy and GTM messaging. Use AI tools to create, structure, tag, and govern documentation for both humans and AI, partner with PMs and designers on UX writing, and lead launch communications across KB, in-app banners, email, and changelogs.

The Technical Customer Support Associate provides high-quality support for a SaaS product, addresses technical inquiries, empowers customers, and collaborates with cross-functional teams to enhance customer satisfaction.

Build and operate DevSecOps controls across code, CI/CD, cloud telemetry, and developer endpoints. Own SCA/SAST pipelines, GitHub hardening, SIEM detections, MDM/EDR tuning, pentest coordination, incident response, and automation to enforce security without slowing developer velocity.

Own and scale continuous compliance automation, run external audits (ISO 27001, GDPR, SOC 2 readiness), manage SaaS vendor risk, route remediation into engineering, and act as the control owner for enterprise security questionnaires and incident regulatory reporting.

Work with backend teams to build and operate respond.io's cloud platform: provision infrastructure, troubleshoot production systems (databases, search, containers, serverless, queues), build internal tooling and AI automations, implement DevSecOps controls, and drive reliability (SLOs/SLIs), backup, and disaster recovery.

Lead full-cycle technical and non-technical hiring: proactively source candidates, assess skills and cultural fit, manage end-to-end recruitment, advise hiring managers on workforce planning and talent strategy, strengthen employer brand, run data-driven hiring processes, and improve candidate experience.

The Account Executive will drive B2B sales processes, manage customer relationships, and identify opportunities for new business and upselling in mid-market accounts in EMEA.

Investigate drivers of churn, contraction, and expansion; speak with customers to validate insights; support design, tracking, and execution of retention and growth programs; use data and automation to measure outcomes; maintain documentation and collaborate cross-functionally. Progress to owning programs end-to-end.

Provide high-quality support for our SaaS product, addressing technical inquiries, collaborating with teams, and ensuring customer satisfaction through effective communication.

Technical Customer Support role focused on providing high-quality assistance and solutions for customers using the company's SaaS products, while communicating via various channels.

The Account Manager will develop the Account Management function for LATAM, focusing on customer engagement, retention strategies, and managing high-potential accounts, while working collaboratively across teams.

The Partnerships Manager will acquire resellers, manage partner relationships, develop strategies, and achieve sales targets while supporting partner success.

As a Product Manager, you will own the end-to-end product delivery, manage AI and non-AI initiatives, ensure stakeholder alignment, and drive successful GTM execution.

Qualify and engage prospective customers across EMEA, create personalized outreach to stakeholders, convert leads into meetings for Account Executives, maintain CRM records, become a product expert, support demand-generation campaigns, and recommend process optimizations.

Qualify and engage LATAM prospects, create personalized outreach, record activity in CRM, articulate product value, collaborate with Sales Executives to drive pipeline, and help optimize demand-generation efforts.

The Customer Success Manager ensures product adoption and retention, collaborates with customers, handles onboarding, addresses issues, and maintains satisfaction.

Drive new revenue and expand mid-market accounts across LATAM by owning the full sales cycle. Qualify leads, present solutions, negotiate and close deals, handle inbound inquiries, manage multiple relationships, collect customer feedback for product improvements, and collaborate with Customer Success and cross-functional teams to identify upsell and retention opportunities.

Investigate customer feedback to identify root causes and patterns, write structured reports, present insights visually, monitor channels and escalate issues, recruit and prepare customers for interviews, maintain the insights repository, and run interviews end-to-end to drive product and go-to-market decisions.