Jobs at respond.io

Build and lead account management for MENA, focusing on customer expansion, retention, onboarding, activation, and engagement at scale. Manage self-service and key accounts, identify adoption and churn signals through usage and billing data, run engagement experiments, support WhatsApp and compliance-related activation, and share customer insights with product and revenue teams. Shape the regional account management playbook while owning expansion and retention outcomes.

Qualify MENA prospects, assess business needs, conduct personalized Arabic and English outreach, and convert qualified leads into meetings for Account Executives. Maintain accurate CRM records, become a product expert, support demand-generation campaigns, deliver strong prospect experiences, and identify process improvements. The role requires resilience, persuasive communication, empathy, teamwork, and a strong commitment to building a sales career.

Owns technical support quality standards and governance for customer integrations involving APIs, CRMs, webhooks, MCPs, and messaging channels. The role identifies root causes of support-quality gaps, develops troubleshooting resources and documentation, evaluates AI and human responses, and designs training and enablement programs for support teams. This senior individual contributor role also manages cross-functional initiatives and acts as the integrations subject-matter expert.

Own the support operations infrastructure, including quality standards, automated workflows, integrations, reporting systems, dashboards, and data integrity. Build connections between support platforms and engineering tools, deploy AI-driven automation, troubleshoot system reliability, and translate ambiguous leadership goals into scalable processes and metrics. The role requires cross-functional stakeholder management, strong data analysis, and autonomous end-to-end project ownership.

Own end-to-end product design for web and mobile features, from research and discovery through delivery and iteration. Collaborate with Product Managers, UX Writers, and Engineers to create user journeys, interfaces, prototypes, and practical solutions. Use AI-assisted coding, analytics tools, user research, and usability testing to improve product outcomes. Contribute to the design system using reusable components, variables, and design tokens while communicating decisions and proactively addressing usability issues.

Own the full learning and development lifecycle, including diagnosing organizational needs, designing and delivering training and leadership programs, maintaining career frameworks, measuring impact, running engagement initiatives, administering HRDC grants, and leading broader HR projects. The role requires independent program ownership, stakeholder coordination, strong communication, cultural sensitivity, and adaptability in a globally distributed organization.

Own complex modules and end-to-end frontend features in a Vue 3 single-page application. Responsibilities include architecture, REST APIs, WebSocket functionality, reusable component development, CI/CD, automated testing, performance optimization, debugging, code reviews, and mentoring junior developers. The role partners closely with backend engineers and uses AI-assisted coding, testing, and review workflows.

The Technical Customer Support Associate provides high-quality support for a SaaS product, addresses technical inquiries, empowers customers, and collaborates with cross-functional teams to enhance customer satisfaction.

Work with backend teams to build and operate respond.io's cloud platform: provision infrastructure, troubleshoot production systems (databases, search, containers, serverless, queues), build internal tooling and AI automations, implement DevSecOps controls, and drive reliability (SLOs/SLIs), backup, and disaster recovery.

The Account Executive will drive B2B sales processes, manage customer relationships, and identify opportunities for new business and upselling in mid-market accounts in EMEA.

Technical Customer Support role focused on providing high-quality assistance and solutions for customers using the company's SaaS products, while communicating via various channels.

The Account Manager will develop the Account Management function for LATAM, focusing on customer engagement, retention strategies, and managing high-potential accounts, while working collaboratively across teams.

As a Product Manager, you will own the end-to-end product delivery, manage AI and non-AI initiatives, ensure stakeholder alignment, and drive successful GTM execution.

Qualify and engage prospective customers across EMEA, create personalized outreach to stakeholders, convert leads into meetings for Account Executives, maintain CRM records, become a product expert, support demand-generation campaigns, and recommend process optimizations.

The Customer Success Manager ensures product adoption and retention, collaborates with customers, handles onboarding, addresses issues, and maintains satisfaction.

Drive new revenue and expand mid-market accounts across LATAM by owning the full sales cycle. Qualify leads, present solutions, negotiate and close deals, handle inbound inquiries, manage multiple relationships, collect customer feedback for product improvements, and collaborate with Customer Success and cross-functional teams to identify upsell and retention opportunities.