Jobs at respond.io

Own the full learning and development lifecycle, including diagnosing organizational needs, designing and delivering training and leadership programs, maintaining career frameworks, measuring impact, running engagement initiatives, administering HRDC grants, and leading broader HR projects. The role requires independent program ownership, stakeholder coordination, strong communication, cultural sensitivity, and adaptability in a globally distributed organization.

Own complex modules and end-to-end frontend features in a Vue 3 single-page application. Responsibilities include architecture, REST APIs, WebSocket functionality, reusable component development, CI/CD, automated testing, performance optimization, debugging, code reviews, and mentoring junior developers. The role partners closely with backend engineers and uses AI-assisted coding, testing, and review workflows.

The Technical Customer Support Associate provides high-quality support for a SaaS product, addresses technical inquiries, empowers customers, and collaborates with cross-functional teams to enhance customer satisfaction.

Work with backend teams to build and operate respond.io's cloud platform: provision infrastructure, troubleshoot production systems (databases, search, containers, serverless, queues), build internal tooling and AI automations, implement DevSecOps controls, and drive reliability (SLOs/SLIs), backup, and disaster recovery.

Senior individual-contributor who turns creative concepts into motion prototypes, video treatments and reusable production systems. Uses motion design, AI and generative tools to speed production, builds templates and automation, partners with Web/Martech/Product to move prototypes into production, and enables designers through documented tools and workflows.

The Account Executive will drive B2B sales processes, manage customer relationships, and identify opportunities for new business and upselling in mid-market accounts in EMEA.

Technical Customer Support role focused on providing high-quality assistance and solutions for customers using the company's SaaS products, while communicating via various channels.

The Account Manager will develop the Account Management function for LATAM, focusing on customer engagement, retention strategies, and managing high-potential accounts, while working collaboratively across teams.

As a Product Manager, you will own the end-to-end product delivery, manage AI and non-AI initiatives, ensure stakeholder alignment, and drive successful GTM execution.

Qualify and engage prospective customers across EMEA, create personalized outreach to stakeholders, convert leads into meetings for Account Executives, maintain CRM records, become a product expert, support demand-generation campaigns, and recommend process optimizations.

The Customer Success Manager ensures product adoption and retention, collaborates with customers, handles onboarding, addresses issues, and maintains satisfaction.

Drive new revenue and expand mid-market accounts across LATAM by owning the full sales cycle. Qualify leads, present solutions, negotiate and close deals, handle inbound inquiries, manage multiple relationships, collect customer feedback for product improvements, and collaborate with Customer Success and cross-functional teams to identify upsell and retention opportunities.