Jobs at respond.io

Own complex modules and end-to-end frontend features in a Vue 3 single-page application. Responsibilities include architecture, REST APIs, WebSocket functionality, reusable component development, CI/CD, automated testing, performance optimization, debugging, code reviews, and mentoring junior developers. The role partners closely with backend engineers and uses AI-assisted coding, testing, and review workflows.

Build and ship mobile app features using React Native and TypeScript; monitor performance, stability, and responsiveness; identify and resolve bugs; write clean, testable code; contribute to code reviews, unit testing, and CI/CD improvements; and research tools and development patterns. Collaborate with backend developers, designers, and product managers in a fast-paced, globally distributed startup environment.

Build and own the EMEA Account Management function for self-service and high-potential SaaS customers. Drive expansion through adoption, upgrades, usage growth, and multi-location rollouts while reducing churn through proactive risk identification and cancellation analysis. Manage a portfolio of 50–100 accounts, use usage and billing data to guide engagement, run scalable experiments, develop account-management playbooks, and collaborate with Sales Operations, Support, and Product. The role requires comfort with ambiguity, strong communication, and regional customer expertise.

Build and establish the APAC Account Management function from the ground up. Manage self-service customers and high-potential accounts, driving adoption, expansion revenue, retention, upgrades, and conversions. Use usage and billing data to identify opportunities, rescue inactive accounts, detect churn risk, analyze cancellations, and develop scalable engagement experiments and playbooks. Collaborate with Sales Operations, Support, Product, and leadership while operating in an ambiguous early-stage environment.

Own and produce Knowledge Base content that reliably grounds AI features, then expand to product UX microcopy and GTM messaging. Use AI tools to create, structure, tag, and govern documentation for both humans and AI, partner with PMs and designers on UX writing, and lead launch communications across KB, in-app banners, email, and changelogs.

The Technical Customer Support Associate provides high-quality support for a SaaS product, addresses technical inquiries, empowers customers, and collaborates with cross-functional teams to enhance customer satisfaction.

Work with backend teams to build and operate respond.io's cloud platform: provision infrastructure, troubleshoot production systems (databases, search, containers, serverless, queues), build internal tooling and AI automations, implement DevSecOps controls, and drive reliability (SLOs/SLIs), backup, and disaster recovery.

Write and optimize conversion-focused B2B content across high-impact pages and blogs. Diagnose buyer hesitations, run content-led CRO experiments with MarTech, analyze results, and feed learnings into content standards to improve clarity and conversions.

Senior individual-contributor who turns creative concepts into motion prototypes, video treatments and reusable production systems. Uses motion design, AI and generative tools to speed production, builds templates and automation, partners with Web/Martech/Product to move prototypes into production, and enables designers through documented tools and workflows.

The Account Executive will drive B2B sales processes, manage customer relationships, and identify opportunities for new business and upselling in mid-market accounts in EMEA.

Investigate drivers of churn, contraction, and expansion; speak with customers to validate insights; support design, tracking, and execution of retention and growth programs; use data and automation to measure outcomes; maintain documentation and collaborate cross-functionally. Progress to owning programs end-to-end.

Provide high-quality support for our SaaS product, addressing technical inquiries, collaborating with teams, and ensuring customer satisfaction through effective communication.

Technical Customer Support role focused on providing high-quality assistance and solutions for customers using the company's SaaS products, while communicating via various channels.

The Account Manager will develop the Account Management function for LATAM, focusing on customer engagement, retention strategies, and managing high-potential accounts, while working collaboratively across teams.

The Partnerships Manager will acquire resellers, manage partner relationships, develop strategies, and achieve sales targets while supporting partner success.

As a Product Manager, you will own the end-to-end product delivery, manage AI and non-AI initiatives, ensure stakeholder alignment, and drive successful GTM execution.

Qualify and engage prospective customers across EMEA, create personalized outreach to stakeholders, convert leads into meetings for Account Executives, maintain CRM records, become a product expert, support demand-generation campaigns, and recommend process optimizations.

The Customer Success Manager ensures product adoption and retention, collaborates with customers, handles onboarding, addresses issues, and maintains satisfaction.

Drive new revenue and expand mid-market accounts across LATAM by owning the full sales cycle. Qualify leads, present solutions, negotiate and close deals, handle inbound inquiries, manage multiple relationships, collect customer feedback for product improvements, and collaborate with Customer Success and cross-functional teams to identify upsell and retention opportunities.