Backend Developer

Location: Kuala Lumpur, Malaysia

Role: Backend Developer

Department: Backend

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Our Culture

At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

At Respond.io, Backend Developers are crucial to driving our company's success in a fast-paced and innovative tech environment.

We are seeking a detailed-oriented individual to join our back-end team, responsible for creating and managing API integrations with our partner's apps such as WhatsApp, Facebook Messenger, Line, and others.

Your tasks will involve creating flexible and strong solutions with a microservices framework, managing real-time data streams, and improving the scalability and reliability of the system. We are looking for someone who enjoys solving challenging performance issues and is enthusiastic about creating communication systems that can handle large-scale operations.

Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web application on top of keeping updated with new trends and best practices that can be reusable for future use.
• Troubleshoot and debug application to deliver a complete and zero known-bug features on time
• Solving complex performance problems and architectural challenges;
• Developing and maintaining integrations to partners APIs and regularly adding more features;
• Collaborate with the front-end team, product team and quality assurance team when new features are made available or one is being deprecated;
• Coordinating with co-developers as well as keeping Chief Technology Officer and Team Leader well informed of the status of development effort;

Qualifications

• University degree holder in Computer Science/ Software Engineering or equivalent;
• At least 3 years experience in NodeJS backend development;
• 3+ years of relevant software experience;
• Track record of software testing and/or development projects;
• Firm grasp of MySQL;
• Great at design patterns and algorithms;
• Good understanding of Application Level Networking and component integration;
• Self-starter with the ability to work independently and able to work under pressure;
• Strong analytical and technical troubleshooting skills to isolate problem/defect areas;
• Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing;
• Nimble and agile team player with the ability to thrive in a fast-paced startup environment.

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based