*Resume MUST be in English
Location: LATAM
Role: Account Executive (LATAM)
Department: Sales
Mode: Full-time
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
At Respond.io, Sales are pivotal to our company’s success. As a sales personnel, you will be using proactive and inbound selling strategies to engage with mid to large-size businesses to close new business. You will use your knowledge of handling B2B sales to identify business opportunities with current leads and prospective key clients.
We are looking for a Account Executive to join our Sales team and focus on our Mid Market customers across LATAM. This segment represents a huge opportunity for respond.io and we want someone who is eager to do the best work of their lives while supporting others in doing the same.
You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business goals and act as their trusted guide to understanding how respond.io would be a good fit in their organization. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us!
Responsibilities
- Be the driving force behind our revenue growth by proactively seeking new opportunities.
- Educate potential customers on the immense value that respond.io offers.
- Provide tailored solution recommendations based on customers' unique business needs and usage patterns.
- Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process.
- Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns.
- Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements.
- Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market.
- Assist with additional tasks and responsibilities as needed to contribute to the team's success.
Qualifications
- Prior experience in B2B SaaS sales is a must.
- Exceptional proficiency in clear and concise spoken and written English and Spanish is essential.
- A track record of successfully closing sales deals within a B2B SaaS company is highly preferred.
- You're passionate about identifying customer needs and ensuring their satisfaction.
- An ambitious and goal-driven mindset is crucial for success.
- Good communication skills in English and Spanish with an ability to clearly explain complex ideas verbally and in writing.
- You thrive in a flexible and dynamic environment, showing resilience in the face of challenges.
Here's what's in for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.
Top Skills
What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
